Background to this inspection
Updated
28 April 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 10 March 2016. We gave the provider 48 hours’ notice that we would be visiting to ensure someone would be at the service. One Adult Social Care inspector took part in this inspection.
Before we visited the service we checked the information we held about this location and the service provider, for example, inspection history, safeguarding notifications and complaints. No concerns had been raised. We also contacted professionals involved in caring for people who used the service, including commissioners and safeguarding staff. No concerns were reported by any of these professionals.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to inform our inspection. We sent questionnaires to people who used the service, family members, staff and community professionals. We received 18 questionnaires back from people who used the service, six from members of staff and three from community professionals.
During our inspection we spoke with two people who used the service and four family members. We also spoke with the registered manager, quality officer and four care workers.
We looked at the care records, including care plans and risk assessments, of six people who used the service and observed how people were being cared for. We also looked at the personnel records for three members of staff and records relating to the management of the service, such as quality audits, policies and procedures. We also carried out observations of people and their interactions with staff.
Updated
28 April 2016
This inspection took place on 10 March 2016. We gave the provider 48 hours’ notice that we would be visiting to ensure someone would be at the service.
Crossroads Care Trafford provides practical and emotional support in the form of a respite service to carers who are supporting relatives or friends with care needs. The service visit people's homes so carers can have a break from their caring responsibilities. On the day of our inspection there were 100 people using the service.
The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Crossroads Care Trafford was last inspected by CQC on 3 December 2013 and was compliant with the regulations in force at that time.
Accidents and incidents were appropriately recorded and risk assessments were in place for people who used the service and staff. Staff had been trained in safeguarding and the registered manager was aware of their responsibilities. Appropriate arrangements were in place for the administration of medicines.
The provider had an effective recruitment and selection procedure in place and carried out relevant checks when they employed staff. Staff were suitably trained and training sessions were planned for any due or overdue refresher training. Staff received regular supervisions and appraisals.
The provider was working within the principles of the Mental Capacity Act.
Staff were aware of people’s nutritional needs.
People who used the service, and family members, were complimentary about the standard of care at Crossroads Care Trafford. Staff treated people with dignity and respect and helped to maintain people’s independence by encouraging them to care for themselves where possible.
Care records showed that people’s needs were assessed before they started using Crossroads Care Trafford and care plans were written in a person centred way.
Activities were arranged for people who used the service based on their likes and interests and to help meet their social needs.
People who used the service and family members were aware of how to make a complaint and the provider had an effective complaints policy and procedure in place.
The service had links with the community and with other local organisations. Staff felt supported by the manager and were comfortable raising any concerns. People who used the service, family members and staff were regularly consulted about the quality of the service. People told us the management were approachable and understanding.