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Archived: Carers Trust in Greater Manchester Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 28 April 2016

This inspection took place on 10 March 2016. We gave the provider 48 hours’ notice that we would be visiting to ensure someone would be at the service.

Crossroads Care Trafford provides practical and emotional support in the form of a respite service to carers who are supporting relatives or friends with care needs. The service visit people's homes so carers can have a break from their caring responsibilities. On the day of our inspection there were 100 people using the service.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Crossroads Care Trafford was last inspected by CQC on 3 December 2013 and was compliant with the regulations in force at that time.

Accidents and incidents were appropriately recorded and risk assessments were in place for people who used the service and staff. Staff had been trained in safeguarding and the registered manager was aware of their responsibilities. Appropriate arrangements were in place for the administration of medicines.

The provider had an effective recruitment and selection procedure in place and carried out relevant checks when they employed staff. Staff were suitably trained and training sessions were planned for any due or overdue refresher training. Staff received regular supervisions and appraisals.

The provider was working within the principles of the Mental Capacity Act.

Staff were aware of people’s nutritional needs.

People who used the service, and family members, were complimentary about the standard of care at Crossroads Care Trafford. Staff treated people with dignity and respect and helped to maintain people’s independence by encouraging them to care for themselves where possible.

Care records showed that people’s needs were assessed before they started using Crossroads Care Trafford and care plans were written in a person centred way.

Activities were arranged for people who used the service based on their likes and interests and to help meet their social needs.

People who used the service and family members were aware of how to make a complaint and the provider had an effective complaints policy and procedure in place.

The service had links with the community and with other local organisations. Staff felt supported by the manager and were comfortable raising any concerns. People who used the service, family members and staff were regularly consulted about the quality of the service. People told us the management were approachable and understanding.

Inspection areas

Safe

Good

Updated 28 April 2016

The service was safe.

Staffing levels were appropriate to meet the needs of people who used the service and the provider had an effective recruitment and selection procedure in place.

Accidents and incidents were appropriately recorded and investigated and risk assessments were in place for people and staff.

Staff had been trained in how to safeguard vulnerable people.

People were protected against the risks associated with the unsafe use and management of medicines.

Effective

Good

Updated 28 April 2016

The service was effective.

Staff were suitably trained and received regular supervisions and appraisals.

People were supported by staff with their dietary needs.

The provider was working within the principles of the Mental Capacity Act.

Caring

Good

Updated 28 April 2016

The service was caring.

Staff treated people with dignity and respect and independence was promoted.

People had been involved in writing their care plans and their wishes were taken into consideration.

Responsive

Good

Updated 28 April 2016

The service was responsive.

People’s needs were assessed before they started using Crossroads Care Trafford and care plans were written in a person centred way.

Staff supported people to take part in activities they enjoyed.

The provider had an effective complaints policy and procedure in place and people knew how to make a complaint.

Well-led

Good

Updated 28 April 2016

The service was well led.

The service had a positive culture that was person-centred, open and inclusive.

The provider had a robust quality assurance system in place and gathered information about the quality of their service from a variety of sources.

Staff told us the registered manager was approachable and they felt supported in their role.

The service had links with the community and other organisations.