Archived: Oasis Community Care Saltash

We found care staff referred to people's care plans and involved people in their care. They contacted health and social care services when this was needed, including calling for emergency assistance. This meant people received care and support that met their needs.

We found staff were competent and properly supported to provide care to people using this service. This meant people received effective, safe and appropriate care that met their needs.

We found people benefited from safe, quality care and support because there were effective systems in place to monitor and manage risks to people's health, welfare and safety.

We found people's feedback was considered and action was taken to change practice and make improvements to the quality of the service people received from the agency.

We spoke to people who used the agency, comments included, 'they're kind', 'most of them are patient', 'very respectful' and 'I've got the utmost admiration'. However, people told us at times staff arrived late and the staff and/ or agency did not always inform them that care workers were running late.

Staff told us their frustrations of the lack of travelling time, which caused them at times to 'rush people'.

Overall we found people's needs were assessed, however, care and treatment was not always planned and delivered in line with their individual care plan.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We found appropriate checks were undertaken before staff began work; however, people were not always cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

People who used the service, their representatives and staff were asked for their views about their care and treatment and were acted on. However, the provider did not have a system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

We found there was an effective complaints system available.