Archived: Craegmoor Supporting You in East Anglia

We found that the care plans were reflective of people's care needs. Where people had specific needs such as a mental health condition, we saw that staff had received training that ensured their needs were supported safely.

The provider had good arrangements in place that promoted effective performance of the service. People were asked to provide feedback about the care they received and were supported appropriately to do this. Where improvements could be made to the service the manager had a clear plan in place to ensure improvements were made and within timescales.

We saw that the registered manager showed clear leadership and that all staff were expected to provide a high quality of care to people. The provider ensured that there was a sufficient number of care staff available to meet people's needs for all hours the service was contracted to provide care for.

We found that care plans and risk assessments had been updated. This meant that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

We found that suitable arrangements had been put in place to identify the possibility of abuse and prevent abuse from happening.

We found that evidence that the service was assessed monitored for quality. This meant we have found this service compliant on all outcomes assessed.