Dr Ali Erdinch Havutcu T/A Green Lanes Clinic

Updated 1 May 2023

Dr Ali Erdinch Havutcu T/A Green Lanes Clinic provides circumcision and private general medical services mainly to the Turkish and Albanian communities. The practice provides services for patients that walk in to the practice as well as appointments that have been booked in advance. They are located at 551a Green Lanes, London, N13 4DR. The practice is situated in a Victorian property in North London and is wheelchair accessible. The provider is registered with the Care Quality Commission to carry on the regulated activities of Diagnostic and screening procedures, Treatment of disease, disorder or injury and surgical procedures

Consulting hours are 9am to 1pm and 4pm to 6pm Monday to Friday. Appointments are available within 24 hours. Patients can book by telephone or e-mail or by walking in to the clinic. The doctor made himself available out of these hours for any emergency that may arise. The team comprises of one doctor and an administrative personal assistant who also acts as chaperone for circumcision procedures.

How we inspected this service

We reviewed information sent to us by the provider remotely prior to attending the site to reduce the time spent on site in line with our Covid-19 inspecting guidance. We spoke with the clinical director, a consultant and the clinic manager. We looked at records related to patient assessments and the provision of care and treatment. We also reviewed documentation related to the management of the service. We reviewed patient feedback provided both to the service and a third party.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection

Updated 1 May 2023

This service is rated as Good overall. This is the providers first rated inspection.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Dr Ali Erdinch Havutcu T/A Green Lanes Clinic as part of our inspection programme. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The clinic owner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The clinic offers general GP services, surgical cosmetic procedures, circumcision and minor surgery operations.

Our key findings were:

• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.

• The provider had systems in place to protect people from avoidable harm and abuse.

• There was a clear vision to provide a safe, personalised, high quality service.

• Patients could access care and treatment from the service within an appropriate timescale for their needs.

• The service had a business development strategy that effectively monitored the service provided to assure safety and patient satisfaction.

• Feedback about the practice was positive from patients.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services