Updated 15 January 2025
Date of Assessment: 27 March to 15 April 2025. The service is a care at home service providing support to adults living with learning disabilities. At our last assessment the service was rated requires improvement. We asked the provider to take action to address concerns we raised in relation to consent to care and treatment and governance. At this assessment we found the service had taken appropriate actions to address these issues and were no longer in breach of regulation. The provider had improved their rating to good. The provider had a good learning culture and people could raise concerns. The management team investigated incidents thoroughly. Risks associated with people’s care and support were identified and action taken to mitigate them. Staff were recruited safely and completed training to ensure they had the skills to carry out their roles. The management team supported staff through regular one to one sessions and appraisals. People received their medicines as prescribed. People were involved in planning and reviewing their care. Staff assisted people to meet their outcomes and ensured people were at the centre of their support. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.