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Mencap Community Support Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 6 December 2017

The inspection took place on 11 and 12 October 2017 and was announced. Our last scheduled inspection at this service took place in 25 August 2015 when we rated the service as Good overall, with an Outstanding rating in Caring.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for ‘Mencap Community Support’ on our website at www.cqc.org.uk’

The Doncaster branch of the Royal Mencap Society is situated in the Kirk Sandall area of Doncaster. It provides personal care to people living in the community. Personal care is provided to people accommodated in supported living environments and to people living in their own homes in the Doncaster area. Support packages are flexible and based on individual need.

The service had a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At this inspection we found the service had sustained the quality of service delivery and remained Good, with an Outstanding rating in Caring.

People who used the service experienced some very positive outcomes as a result of the caring and creative approach of staff and gave us positive feedback about their care and support. It was clear that the people who used the service had developed good and strong relationships with staff. People told us that staff had a caring approach, and praised the way staff upheld their dignity and treated them with respect.

The service actively involved people in planning their support, which enabled them to make choices about the support they needed to help them be as independent as possible. People were involved in updating their support plans regularly and they were written in a format that was suitable for people to understand.

The service worked in partnership with other organisations, such as healthcare services, to make sure people received the care and support they needed. The service managed risks to people well and people were supported to take their medicines safely.

Equality, diversity and human rights were at the forefront of how support was provided. The registered manager and members of the team were committed to a strong person centred culture. The key principles on which the service was built, was a vision of a world where people with a learning disability are valued equally, listened to and included. These values were reflected in the day-to-day practice of staff.

Staff were recruited safely and trained to a particularly good standard. They received service specific training which enabled them to meet people’s needs and promote their independence. Staff were able to undertake nationally recognised training to help them progress in their work and were encouraged to progress into more senior roles within the organisation.

Staff knew how to recognise and respond to abuse. Staff told us they could raise any concerns with the registered manager and felt that they were listened to. They attended regular team meetings and staff events. Formal supervision and quality monitoring of their work performance meant staff worked to the values and expectations of the service.

Staff demonstrated a good awareness of the principles of the Mental Capacity Act 2005 and put people who used the service at the centre of everything they wanted to achieve. Staff made sure people gave informed consent to their care and support, or that appropriate procedures were followed where people might lack the mental capacity to give consent.

People were actively encouraged to give their views and raise concerns or complaints. There was a clear, unambiguous complaints policy and procedure that was accessible to everyone. The feedback and complaint

Inspection areas

Safe

Good

Updated 6 December 2017

The service remains Good.

Effective

Good

Updated 6 December 2017

The service remains Good.

Caring

Outstanding

Updated 6 December 2017

The service remains Outstanding.

Responsive

Good

Updated 6 December 2017

The service remains Good.

Well-led

Good

Updated 6 December 2017

The service remains Good.