Archived: New Mabgate Centre

New Mabgate Centre provides one to one vocational and education support at the location and within the wider community for adults with autism related conditions. They also provide personal care for one person in their own home.

The service did not have a registered manager at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

A family member told us their relative was safe with staff and when they attended the New Mabgate Centre and we saw there were systems and processes in place to protect people from the risk of harm. Staff had a good understanding of safeguarding vulnerable adults and knew what to do to keep people safe.

There were appropriate arrangements for the management of medicines. Individual risks had been assessed and identified as part of the support and care planning process.

We found there were, sufficient numbers of experienced staff. Robust recruitment and selection procedures were in place. Staff received the training required to meet people’s needs and had attended supervision meetings, however, supervisions were not carried out in line with the provider’s policy and there was no mechanism for monitoring what staff training still needed to be completed. We have made a recommendation about staff training and supervision.

People’s needs were assessed and care and support was planned and delivered in line with their individual care needs. Staff had good relationships with the person who used the service and family members. Staff knew how to respect people’s privacy and dignity. We saw staff were kind and supported people with patience.

Staff said people were supported to make decisions. Staff told us people received the support they needed with meals and healthcare. Daily routines were in place and an individual programme of activity which was carried out at the location or in the community.

The service had good management and leadership. There were effective systems in place to monitor and improve the quality of the service provided. People and family members were given information on how to make a complaint.

The Manager told us staff were allocated to people at the beginning of each shift in order to ensure continuity of care with service users. Some people were able to communicate with us and told us staff cared for them well. One person told us, "They always try and help you.' Another said, "I like it here and I like to go out on trips.'

Appropriate checks were undertaken before staff began work. There were effective recruitment and selection processes in place.

The provider had taken steps to provide care in an environment that was suitably designed and adequately maintained.

They had a complaints system in place. Over the past 12 months they have had no complaints about the service.

Our observations of the service showed that care staff spoke with and interacted with people who used the service in a patient and pleasant manner. Care staff supported people in a sensitive way using differing methods of communication to ensure that people understood what was going to happen.

There were systems and processes, policies and procedures in place to support care delivery. Report writing in the care records was up to date and reflected the changes in care and treatment that people received. We also found that staff were supported and monitored in their working practice. Training and appraisal programmes were in place.

Our observations of the service showed that people who used the service were involved in a wide range of community and centre based and activities. We saw people who used the service being listened to and their views being taken into account. We saw that people who used the service were encouraged to make choices about the activities they engaged in. Staff spoke with and interacted with the people who used the service in a patient and pleasant manner.

Comments in a personalised booklet made by the people who used the service contained comments such as 'Great the way staff support me,' and 'Most of the time I get to do the things I like.'