The Tides

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Relatives said staff were kind, caring, and respectful and that people’s privacy and individuality were respected. One relative said, “I feel the staff treat my loved one with kindness, empathy and compassion and respects their privacy and dignity.’’

Health professionals also spoke positively about staff approach. During the inspection, we observed warm and respectful interactions, with staff speaking to people patiently and kindly.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were supported as individuals, with their choices and preferences reflected in their care. Relatives described the service as kind, inclusive, and personalised. One relative said, “I feel the care provided is as my loved one would like and I feel my loved one is treated as an individual.’’

Staff knew people well and adapted care to their routines and needs. Care plans and risk assessments were detailed, personalised and regularly reviewed. People were supported to make choices and take part in activities such as local outings, aromatherapy and swimming.

A healthcare professional said, “There appears to be a stable staff team at The Tides and they know their residents well. Some individuals have more complex needs than others, and I have noticed that these people have a specific group of carers working with them, which ensures they have all the appropriate skills to meet their needs and helps them advocate better for the individual as they have a good understanding of their needs.’’

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The service understood and respected each person’s needs, wishes, and views. Staff responded quickly when people were distressed and supported their comfort and wellbeing. People were encouraged to make choices about their meals, clothing and daily activities, helping them to remain as independent as possible.

Staff worked with professionals to keep care plans up-to-date and focused on each person’s goals. A relative said, “I feel the staff support my loved one to remain as independent as possible.’’

The service listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Relatives said communication was good and they were kept informed. Records showed staff understood people’s needs and worked with other services when extra support or information was required. This helped ensure care remained consistent.

Disability distress assessment tool (DiSDAT) helped staff recognise signs of pain and respond promptly.

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff told us they felt supported by the management team, who valued staff wellbeing and recognised their contributions. Regular staff meetings and teamwork helped create a positive and inclusive workplace.

The management team had an ‘open-door’ approach, making it easy for staff to ask for advice and support. One staff member said, “It’s like family here. They are very supportive. If I have any questions or am not sure, I am very comfortable to ask any questions and they would support me.’’