- Care home
The Tides
Assessment report published 25 September 2026
Contents
Ratings
Our view of the service
The Tides is a care home that provides accommodation care and support for up to eight people with learning or physical disabilities. At the time of the inspection 8 people were living at the service. During the inspection we assessed all the quality statements under the key questions of safe, effective, caring, responsive and well led. The inspection took place between 11 June and 12 June 2026. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Staff demonstrated a clear understanding of the safeguarding procedures in place and expressed confidence that any concerns would be appropriately addressed by the management team. Staff told us they felt people using the service were safe and well supported. Staff had the appropriate training, skills and experience to provide safe and effective care, and the required recruitment checks had been completed. Risks to people were identified, assessed and managed effectively, with sufficient staff available to meet people’s needs safely. Staff showed a good understanding of the people they supported and consistently promoted their dignity and respect, taking account of their personal needs, preferences and choices.
A staff member told us, “We are like a family at The Tides and we genuinely care about the people we support. We always make sure to meet all their needs and to ensure a happy and safe environment.’’ This reflected the caring and person-centred approach demonstrated by staff throughout the service.
People's experience of this service
We observed a consistent and experienced staff team knew people well and developed positive, trusting relationships with them, creating an environment where kindness and respect were central to the care provided.
Relatives spoke positively about the service and told us that people’s needs were consistently met through effective, personalised and person-centred care. For people who were unable to communicate verbally, observations showed staff interacted with them in a compassionate, respectful, and supportive manner. People were encouraged to take positive risks in a way that reflected their individual needs, abilities and preferences. One relative said, “They really care and my loved one is happy, you can see that. We are very thankful for their support.’’ We observed care and support was delivered in a way that maintained people’s dignity, privacy and individuality.
People and their relatives were involved in care planning, and their wishes were clearly recognised and respected. Activities were inclusive and organised, enabling people to remain engaged and have positive experiences.