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We are carrying out a review of quality at Nicholas House. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Inadequate

Updated 23 September 2020

Nicholas House is a residential care home in south Buckinghamshire. At the time of the inspection 25 older people lived at the home, some of whom were living with dementia.

We found the following examples of good practice.

On entering the home, there was clear signage for staff and visitors. There was a foyer which was self contained. Staff could use the washing facilities within this area and put on person protective equipment.

All staff had their temperature taken prior to commencing their shift. The service had registered for testing of residents and staff. To date no positive results had been returned.

People were supported to see their family and friends as a safe process had been set up. All visitors needed to book a time and were supported to see their relative at a safe distance in the garden.

The service was able to use the environment to enable them to isolate people who had returned from hospital or who may experience COVID -19 symptoms in the future.

People’s clothes were laundered in line with best practice and the service had laundry shoots to enable minimal handling by staff. The staff had access to additional safety measures should any person experience symptoms. For instance, special laundry bags were available.

Additional cleaning of frequently touched areas was carried out.

We observed staff followed correct guidance and were wearing appropriate personal protective equipment (PPE).

Further information is in the detailed findings below.

Inspection areas

Safe

Inadequate

Updated 23 September 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Requires improvement

Updated 23 September 2020

Caring

Good

Updated 23 September 2020

Responsive

Requires improvement

Updated 23 September 2020

Well-led

Inadequate

Updated 23 September 2020