Dr Sandeep Bolia Private Medical Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met patients’ needs, and that staff treated patients equally and without discrimination.

At our last assessment, this key question was unrated. At this assessment, the rating is good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure patients were at the centre of their care and treatment choices and they decided, in partnership with patients, how to respond to any relevant changes in patients’ needs.

The service was accessed by patients infrequently on an ad hoc basis, and as such patients were not cared for in the long term.

The service understood the diverse health and care needs of patients and their local communities, so care was joined-up, flexible and supported choice and continuity.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Information provided by the service met the Accessible Information Standard. Patients were informed as to how to access their care records.

The service made it easy for patients to share feedback and ideas, or raise complaints about their care, treatment and support.

The service had not received any complaints in the two years prior to the inspection, so none were reviewed. However, there was a clear complaints policy in place.

The service made sure that patients could access the care, support and treatment they needed when they needed it.

Patients could access the service to suit their needs for example online, in person and by telephone. The service did not have dedicated times of operation. The lead clinician told us that they would take calls at any time during the day.

Staff and leaders actively listened to information about patients who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Feedback provided by patients using the service was positive. Staff used appropriate systems to capture and review feedback from patients using the service.

The service was accessed by patients infrequently, and as such patients were not cared for in the long term.