Updated 12 June 2025
Date of Assessment: 16 September 2025. Dr Sandeep Bolia Private Medical Services is a primary care independent health provider which provides digital and out of hours services to patients on a fee-paying basis. The service sees patients either via telephone/web platform, or visits patients in their own home. There are no clinical premises for this provider, and the service has only one member of staff who is the registered manager and provider.
The service had a good learning culture and had systems which allowed incidents to be investigated thoroughly. Patients were protected and kept safe. Staff understood and managed risks. Equipment met the needs of patients. There were enough staff with the right skills, qualifications and experience. Staff managed medicines well and involved patients in planning any changes.
Patients were involved in assessments of their needs. Staff reviewed assessments taking account of patients’ communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in patients’ care for the best outcomes and smooth transitions when moving services. Staff made sure patients understood their care and treatment to enable them to give informed consent.
Patients were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. Patients had choice in their care and treatment.
Patients were involved in decisions about their care. The service provided information they could understand. Patients knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination.
There was a culture of continuous improvement, with staff given time and resources to try new ideas.