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Inspection Summary


Overall summary & rating

Good

Updated 1 May 2020

About the service

St Brannocks is a residential care home providing personal care for up to six people. At the time of the inspection four people were using the service. The service is registered to provide support to people living with learning disabilities and autism.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People told us they were happy living at the service. One person told us, “ I am very happy, the staff are nice and kind.” Another person commented, “Best house in the world, it’s a very happy house.”

People continued to be supported to remain safe. Risks to health and safety were well managed. Staff knew how to protect people from abuse and when and how to raise concerns. Medicines were managed safely and people received these on time and as prescribed. Incidents and accidents continued to be reported appropriately and were used as learning opportunities to improve people’s support.

People’s needs continued to be assessed before they moved into the service. The assessment was used to plan people’s support, staff training and staffing levels. Staff were well supported and supervised, they had the skills and training needed to support people. Staff were motivated and said they enjoyed their roles. Staff continued to be recruited safely to make sure they were suitable to work with vulnerable people.

People were supported to access healthcare services, including dental care and specialised support for specific conditions. People had enough to eat and drink, they were encouraged to use the kitchen to prepare meals with staff support where needed.

People were involved in decisions about their care and were supported to make choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring and offered people emotional support when this was needed. People were encouraged to express their views about their care and support. People said they were listened to by staff. Staff respected people’s privacy and people were treated in a dignified manner.

People had the opportunity to feedback about their support or any concerns through surveys, house meetings and one to one meetings. People knew the registered manager and staff well and interacted readily with them throughout the day. People and their relatives knew how to complain if they chose to do so. Care plans and support was person-centred and staff knew people well.

There were systems in place to check and maintain the quality of the service to ensure people received a good standard of care. The service continued to work in partnership with other service to improve outcomes for people.

The service applied the principles and values of Registering the Right Support and other best practice guidance. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. These ensure people who use the service can live as full a life as possible and achieve the best possible outcomes which include control, choice and independence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published

Inspection areas

Safe

Good

Updated 1 May 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 May 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 1 May 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 1 May 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 1 May 2020

The service was well-led.

Details are in our well-Led findings below.