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Inspection report

Date of Inspection: 22 April 2013
Date of Publication: 1 June 2013
Inspection Report published 01 June 2013 PDF | 83.91 KB

Overview

Inspection carried out on 22 April 2013

During a routine inspection

People living at the service told us they liked living there, the staff were nice and they felt safe. An existing staff member had taken on the role of activity coordinator and we saw that people participated in activities they enjoyed. One person told us the service was “fantastic”. A relative told us “The service is so much better now. [Their relative] is much happier and goes out more often”.

People were supported to consent to their care and treatment. There was written guidance available to staff around the Mental Capacity Act 2005 and staff had undertaken training in the subject. Staff were able to demonstrate their knowledge related to safeguarding and the procedure to follow.

People received care that met their needs and promoted their rights. People’s care was reviewed regularly and service delivery was amended accordingly. Advice and guidance was sought from health and social care professionals to be able to meet people’s needs effectively and promote their welfare and safety.

There were enough staff on duty to be able to meet people’s needs effectively. Staffing levels were adjusted to reflect people’s needs. One person had one to one support to assist in reducing behaviour that could be described as challenging.

Information about how to make a complaint was available to people in an accessible format. Complaints were investigated and action was taken to address the issues identified.