Archived: 50 Burton Road

People received care and support that met their individual needs and we saw people's privacy and dignity were respected. People had care records which had been written in a style to support people to understand and included pictures and photographs to support understanding.

Staff supported people to go out and do the things they enjoyed in their home and the local community. People were able to continue to have relationships with family members and family friends.

We saw that people using the service were encouraged to help with cooking and making drinks. This meant people were supported to be independent.

We saw that the provider had an effective system in place to assess and monitor the service, which focussed on improvement.

Medication systems were in place and monitored to ensure people received their medicines as prescribed.

We spent time with all three people living in the home and where people were unable to tell us about their experiences due to their learning disability, we spent time observing the support they received from the staff. We also spoke with two members of staff and the registered manager.

We saw people received the care and support that met their individual needs. People had care records which informed staff of how people wanted to be supported.

People who lived at the home were supported to take part in activities that were interesting and stimulating so that they had a meaningful lifestyle. We saw that people using the service were encouraged to be independent and helped with cooking, making drinks, and looking after their home. This meant people were involved in everyday activities of their choosing.

There were systems in place to monitor how the home was run, to ensure people received a quality service. People were able to tell staff what was important to them and influence how the service was delivered. This meant the provider listened and valued what people said.