• Dentist
  • Dentist

Caversham Heights Dental Practice

25a Kidmore Road, Caversham, Reading, Berkshire, RG4 7LR (0118) 947 4848

Provided and run by:
Reflections Dental Care Limited

Important: The provider of this service changed. See old profile

All Inspections

13 June 2013

During a routine inspection

We spoke with two dentists, the practice manager, a dental nurse and four people who use the service during this inspection.

Patients told us the practice accommodated people's personal requirements and that staff were sympathetic to their needs. One patient told us the service was "Very flexible with appointments." Patients and staff said treatment options were always discussed during consultations and people were made aware of costs before proceeding with their care. Patients and staff said consultations took place in treatment rooms and doors were always shut to ensure people's privacy was respected.

Patient treatment records documented people's treatment plans, medical histories and their preferences regarding care and treatment. Patients told us they were asked to update their medical histories during check ups or when they went to the practice for treatment. Emergency medicine and equipment was checked regularly.

The practice undertook hygiene and infection control audits which identified actions to reduce any risks identified. Patients and staff said the practice was always kept clean. We saw the process for decontaminating dental instruments met the requirements of Health Technical Memorandum 01-05: Decontamination in primary dental practices (HTM01-05).

Staff said they were supported and were enabled to undertake appropriate professional development by the service. Staff received appraisals and were provided with appropriate inoculations.