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Archived: Moreland Trust Good


Inspection carried out on 16 June 2016

During a routine inspection

Our inspection took place on 16 June 2106 and was announced. We last inspected the service on 21 January 2014. At the last inspection we found the provider was meeting regulations.

Moreland Trust provides personal care to primarily Afro Caribbean older people with a range of needs in their own home. The service will cater for people of any cultural background however. At the time of the inspection they were providing a personal care service to two people.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they were safe and there was sufficient staff to ensure they received the support they wanted. Systems in place identified risks to people. Staff were aware of these risks and how to minimise them. Staff were checked before they commenced work to ensure they had the aptitude and values to work with people. People’s medicines were managed safely.

People felt staff had the necessary skills and knowledge to meet their individual needs. People’s rights were protected as their consent was always sought before and during care. People had the support they wanted with their diets. Other health services were advised of changes in people’s health and circumstances with their agreement.

People thought staff were kind, caring and showed them respect. People felt their dignity and privacy was respected. Staff understood how to ensure people were able to make choices about their care. Staff supported people’s independence.

People were involved in their care, with involvement in their care plans and any changes to these. People’s care was provided in line with their agreed care plans. Staff understood people’s needs and preferences. People said they could complain and were confident concerns would be resolved.

People were confident the provider ran the service well. Systems were in place to capture and respond to people’s experiences and monitor the quality of the service. Staff were happy with their jobs and felt well supported.

Inspection carried out on 21 January 2014

During a routine inspection

Moreland Trust was providing a service to two people at the time of our inspection. We spoke with one person that received a service and one person�s relative/representative via telephone. We spoke with two care workers and the manager. We also looked at people�s records as well as other records that supported the running of the agency.

The person and the relative we spoke with told us they were satisfied with the care and support provided by the agency. The person told us they were, �Quite happy with the service� and the manager came out before care workers visited and told them, �About what they were going to do�.

We saw that the agency had systems in place to ensure any allegations of abuse would be recognised and reported to statutory agencies.

The recruitment procedures that were followed ensured that only suitable care workers were employed to work in the home.

We saw that systems were in place to gain people�s views about the service they received and we heard from a relative that their views were listened to, and the manager had responded to these.

Inspection carried out on 7 March 2013

During a routine inspection

At the time we inspected the service the agency was only providing personal care to one person. We spoke with the person�s relative, the care worker, and the provider.

The person�s relative told us that the provider, �Came out and interviewed� the person with their relative at their home, and had agreed the care and support that were to be provided. A change of care worker after the commencement of the service was not agreed due to this been an unforeseen change but the relative told us this had proved to beneficial as the times of calls were now better for the person.

The relative told us that the care and support provided reflected what the person wanted. The care worker was knowledgeable about the person�s needs. This meant that the person received care that met their needs.

The provider knew how to respond appropriately to any allegations of abuse.

The relative told us the care worker was a, �Very good carer�. Appropriate checks were undertaken before the care worker had began work.

Systems in place to identify risks to the health, safety and welfare of this person were appropriate based on the agency providing personal care to one person.