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Archived: Eve Personal Homecare

5 Eastern Way, Bury St Edmunds, Suffolk, IP32 7AB (01284) 756516

Provided and run by:
Eve Personal Homecare Limited

All Inspections

16 January and 11 February and 24 April 2014

During a routine inspection

We found that the service was safe and effective because staff attended as agreed in care plans and followed the planned schedule of support. Staff had appropriate training to support the specific needs of people they cared for. We spoke about the service with 16 people, including three family carers over the telephone. We asked people for their feedback about the service provided by Eve personal homecare. People told us that staff were always friendly and approachable. One person said, "Staff turn up on time nearly always, and they ring me up otherwise." Another person said, "When you make a comment they do respond." Most people told us they were satisfied with the service and that staff were good. One person said they had a different staff member attend that day but no notice that it would be a different person.

21 September 2012

During a routine inspection

We spoke with three relatives of people who used this service. All were satisfied with the service on offer. People were involved in the assessment process and all had copies of the care plans and risk assessments in place. People told us that from time to time the agency seeks their views. People were clear about who to contact should they have any concerns or complaints and were confident that matters would be resolved.

People told us that they had a regular known group of staff that supported them and if there were any changes they were kept informed. One person told us, 'We have set carers for different days and the agency has matched the carer to the activity'. Another person said, 'I'm mainly satisfied, but a couple of times they have been more than 30 minutes late. More communication is needed about lateness. '