HCA Healthcare UK The Christie Private Care

We carried out an unannounced assessment on 18, 19 and 20 November 2025 using our comprehensive methodology. We assessed all quality statements from the safe, effective, caring, responsive and well-led key questions.

HCA Healthcare UK operates 9 private hospitals across the country, including The Christie Private Care (TCPC). HCA Healthcare UK entered into a joint venture with a partner NHS trust in 2009 and is a dedicated private cancer service. The service offers patients comprehensive cancer care pathways and access to supportive care.

TCPC is based within the partner NHS trust.

During our assessment we visited the outpatient suite and day care unit; 2 oncology wards, the haematology transplant unit and radiotherapy department. We spoke with a range of staff, leaders, patients and stakeholders. We looked at patient records, policies and other documents relating to the service.

The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The service made sure there were always enough qualified, skilled and experienced staff. Patients had extensive access to specialist support from medical and clinical staff.

The service always worked with people and healthcare partners to design, establish and maintain safe systems of care. The service worked with people to understand and manage risks by thinking holistically.

The service consistently delivered highly effective care by thoroughly assessing patients health, wellbeing and communication needs and planning treatment in line with legislation and evidence‑based standards. Care was person‑centred and teams worked seamlessly so individuals only needed to tell their story once. The service strongly supported patients to manage their health, maximise independence and live healthier lives. Outcomes were closely monitored, consistently positive and aligned with both clinical expectations and patient goals.

The service was exceptional at treating people with kindness, empathy, and compassion and in how they respected people's privacy and dignity. The service was exceptional in how they listened to and understood people's needs, views and wishes. Staff provided highly personalised care that fully reflected each person’s needs, preferences, strengths, culture and background. Staff responded to people's needs in the moment and acted to minimise any discomfort, concern or distress.

The service had a shared vision, strategy and culture based on patient outcomes, patient experience, people and growth. We saw evidence and impact of the strategy in action throughout our assessment. The service was led by capable, compassionate and inclusive leaders with well‑defined responsibilities. There was a strong culture of continuous learning, innovation and improvement.

We carried out an unannounced assessment on 18, 19 and 20 November 2025 using our comprehensive methodology. We assessed all quality statements from the safe, effective, caring, responsive and well-led key questions.

HCA Healthcare UK operates 9 private hospitals across the country, including The Christie Private Care (TCPC). HCA Healthcare UK entered into a joint venture with a partner NHS trust in 2009 and is a dedicated private cancer service. The service offers patients comprehensive cancer care pathways and access to supportive care.

TCPC is based within the partner NHS trust.

During our assessment we visited the outpatient suite and day care unit; 2 oncology wards, the haematology transplant unit and radiotherapy department. We spoke with a range of staff, leaders, patients and stakeholders. We looked at patient records, policies and other documents relating to the service.

The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The service made sure there were always enough qualified, skilled and experienced staff. Patients had extensive access to specialist support from medical and clinical staff.

The service always worked with people and healthcare partners to design, establish and maintain safe systems of care. The service worked with people to understand and manage risks by thinking holistically.

The service consistently delivered highly effective care by thoroughly assessing patients health, wellbeing and communication needs and planning treatment in line with legislation and evidence‑based standards. Care was person‑centred and teams worked seamlessly so individuals only needed to tell their story once. The service strongly supported patients to manage their health, maximise independence and live healthier lives. Outcomes were closely monitored, consistently positive and aligned with both clinical expectations and patient goals.

The service was exceptional at treating people with kindness, empathy, and compassion and in how they respected people's privacy and dignity. The service was exceptional in how they listened to and understood people's needs, views and wishes. Staff provided highly personalised care that fully reflected each person’s needs, preferences, strengths, culture and background. Staff responded to people's needs in the moment and acted to minimise any discomfort, concern or distress.

The service had a shared vision, strategy and culture based on patient outcomes, patient experience, people and growth. We saw evidence and impact of the strategy in action throughout our assessment. The service was led by capable, compassionate and inclusive leaders with well‑defined responsibilities. There was a strong culture of continuous learning, innovation and improvement.

We have rated the outpatient service as outstanding.

We carried out an unannounced assessment on 18, 19 and 20 November 2025 using our comprehensive methodology. We assessed all quality statements from the safe, effective, caring, responsive and well-led key questions.

HCA Healthcare UK operates 8 private hospitals across the country, including The Christie Private Care (TCPC). HCA Healthcare UK entered into a joint venture with a partner NHS trust in 2009 and is a dedicated private cancer service. The service offers patients comprehensive cancer care pathways and access to supportive care. TCPC is based within the partner NHS trust.

Managers demonstrated excellent leadership, and staff showed passion for providing high-quality care to their patients. The service was well-governed with safe clinical care. There were embedded systems for safeguarding, incident management, and continuity of care that reflected best practice and learning.

People received personalised support from skilled practitioners who adapted care to individual needs, identities, and circumstances.

Clinical governance was effective and proportionate, with regular audits, supervision, and outcome monitoring in place to support service delivery and drive continuous improvement.

The service demonstrated inclusive, values-led leadership that created a positive culture where staff felt heard, supported, and able to work safely and compassionately. Throughout our visit, staff consistently demonstrated the provider's mission and values in their care delivery and interactions with patients and their families.

We have rated the outpatient service as outstanding.

We carried out an unannounced assessment on 18, 19 and 20 November 2025 using our comprehensive methodology. We assessed all quality statements from the safe, effective, caring, responsive and well-led key questions.

HCA Healthcare UK operates 8 private hospitals across the country, including The Christie Private Care (TCPC). HCA Healthcare UK entered into a joint venture with a partner NHS trust in 2009 and is a dedicated private cancer service. The service offers patients comprehensive cancer care pathways and access to supportive care. TCPC is based within the partner NHS trust.

Managers demonstrated excellent leadership, and staff showed passion for providing high-quality care to their patients. The service was well-governed with safe clinical care. There were embedded systems for safeguarding, incident management, and continuity of care that reflected best practice and learning.

People received personalised support from skilled practitioners who adapted care to individual needs, identities, and circumstances.

Clinical governance was effective and proportionate, with regular audits, supervision, and outcome monitoring in place to support service delivery and drive continuous improvement.

The service demonstrated inclusive, values-led leadership that created a positive culture where staff felt heard, supported, and able to work safely and compassionately. Throughout our visit, staff consistently demonstrated the provider's mission and values in their care delivery and interactions with patients and their families.