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Inspection Summary


Overall summary & rating

Good

Updated 15 March 2019

About the service: 31 King Edwards Grove provides accommodation and personal care for up to eight people with a learning disability and autism. At the time of the inspection eight people were living at the service.

The service had been developed and designed in line with the values that underpin the CQC Registering the Right Support policy and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People's experience of the service:

• Staff understood the risks to people and the measures in place to keep them safe. Systems were in place to ensure people’s medicines were managed safely and to reduce the risks associated with the spread of infection.

• Sufficient numbers of staff were employed to meet people’s needs and ensure they had maximum choice and control in their lives. This included supporting people to access a wide range of activities in the community that reflected their specific needs and interests.

• The recruitment, induction and training processes in place ensured staff had the right skills and experience, and were suitable to work with people who used the service.

• Staff supported each other and were observed treating people with dignity and respect.

• People received personalised care responsive to their needs, including health care services. The registered manager and staff worked well with other agencies to ensure people received the support and services they needed. People were involved in choosing their meals and drinks. Staff monitored nutrition and meals were based on people’s individual choice and preferences.

• People’s communication needs had been assessed and were meeting the requirements of the Accessible Information Standards. This set of standards sets out the specific, approach for providers of health and social care to identify, record, share and meet the communication needs of people with a disability, impairment or sensory loss.

• Staff felt supported in their roles and had confidence in the manager. There was an open culture of learning from mistakes, concerns, incidents and accidents and other relevant events. Staff understood how to raise concerns and felt comfortable doing so.

Rating at last inspection: Good (Report published 17 August 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit in line with our re-inspection programme. If any concerning information is received we may inspect the service sooner.

Inspection areas

Safe

Good

Updated 15 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 15 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 15 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 15 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 15 March 2019

The service was well-led.

Details are in our Well-Led findings below.