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English Institute of Sport - Bisham Abbey Good


Inspection carried out on 5 March 2020

During a routine inspection

We carried out an announced comprehensive inspection at English Institute of Sport - Bisham Abbey as part of our inspection programme.

The employed doctors provide routine sports medicine consultations for both injury and illness to elite athletes. Athletes are nominated by various sport and athletics national governing bodies of sport to receive care. This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The services provided at this location which are not in scope include: physiotherapy and psychological therapies such as counselling.

The location has a registered manager in place. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

CQC comment cards were used to gather patient feedback. We received seven comment cards and they all contained highly positive feedback about the support and care provided by the service.

You can see full details of the regulations not being met at the end of this report.

Our key findings were:

  • The provider had systems to monitor safety and take action where risk was identified.
  • The premises were safe and suited to the provision of care.
  • When incidents occurred which required reviews, any learning was implemented.
  • Diagnostic procedures were undertaken appropriately and based on relevant guidance.
  • Patients were informed of their choices and implications of medical interventions.
  • Consent was sought prior to interventions. However, staff had not received the appropriate awareness training on obtaining consent from patients under 16 years of age.
  • Staff received training in a broad range of subjects related to the provision of care. However, infection control training was not provided.
  • Patient feedback showed staff were caring and considerate.
  • Patients were able to receive diagnostics quickly when they required them.
  • There were governance arrangements in place for clinical and non-clinical aspects of the service.
  • There was a positive culture among staff.

The areas where the provider must make improvements as they are in breach of regulations are:

  • Ensure staff receive relevant support, training and professional development necessary to enable them to carry out the duties they are employed to perform.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection carried out on 7 March 2013

During a routine inspection

The English Institute of Sport - Bisham Abbey provided sports medicine support and treatment to elite athletes including those with a disability. People told us they were involved in all decisions about their training regime and any medical tests or procedures required. One person told us they were "completely comfortable" with the level of their involvement. When we spoke with a senior sports medicine practitioner they said medical treatment and support was provided on an individual basis. This involved the athlete at every stage, for example in decisions about lifestyle, nutrition and treatment for injuries.

We found people had access to the various treatments they required to maintain their health and fitness. These included diagnostic tests, soft tissue treatment and specialist physiotherapy for different sports disciplines together with strength and conditioning programmes.

There was a robust and thorough recruitment process with appropriate checks undertaken before staff began work. Policies and procedures were in place for safeguarding vulnerable adults and children. These set out the roles and responsibilities of staff. This meant people could be confident the provider would respond appropriately to any allegation of abuse.

We found English Institute of Sport (EIS) used all information gained from feedback, consultations, and service assessments to inform their business planning and improve their service.