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Genesis Recruitment Agency Ltd; Nursing & Domiciliary Care; West London Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 14 March 2019

About the service:

• Genesis Recruitment Agency Ltd; Nursing & Domiciliary Care; West London is a domiciliary care agency that provides personal care to around 97 people in their own homes in the London Borough of Ealing and the London Borough of Brent.

People’s experience of using this service:

• The provider had made improvements to the recording and monitoring of the management of medicines to ensure the records identified when care workers supported people with their medicines.

• People told us they felt safe when they received support in their own home from care workers. The provider had a procedure in place to investigate and respond to any concerns raised regarding the care provided.

• The provider deployed sufficient care workers to meet the needs of people using the service and care workers were provided with adequate time to travel between visits.

• Care workers received training and appropriate equipment to help manage risks associated with the spread of infection.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• Care workers completed training identified as mandatory by the provider with regular supervision and an annual supervision.

• People were supported by care workers with preparation/eating of meals.

• People were assisted to access healthcare professionals to support them with their care needs.

• People told us they felt the care workers were kind, caring and respected their privacy, dignity and independence.

• Care plans identified people wishes as to how they wished their care to be provided. People were also aware how to raise concerns or complaints about their care with the provider.

• The provider had robust processes in place to monitor the quality of the care provided.

• People and the care workers we spoke with felt the service was well-led.

Rating at last inspection:

• The overall rating at the last inspection was requires improvement with breaches relating to safe care and treatment and good governance. (Report published 12 December 2018) The service had previously been rated as inadequate and placed in Special Measures following an inspection in February 2017. The service was rated as requires improvement and removed from Special Measures following the October 2018 inspection.

Why we inspected:

• As the service was rated requires improvement with two breaches of regulations at the last inspection, we carried out this inspection to make sure the improvements that had been started in the service had been sustained.

Follow up:

• We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If any information is received we may inspect sooner.

Inspection areas



Updated 14 March 2019

The service was safe

Details are in our Safe findings below.



Updated 14 March 2019

The service was effective

Details are in our Effective findings below.



Updated 14 March 2019

The service was caring

Details are in our Caring findings below.



Updated 14 March 2019

The service was responsive

Details are in our Responsive findings below.



Updated 14 March 2019

The service was well-led

Details are in our Well-Led findings below.