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Archived: Transform Medical Group (CS) Limited (Southampton)

The provider of this service changed - see new profile

Reports


Inspection carried out on 6 December 2013

During a routine inspection

At the time of our inspection there was no one receiving care or treatment and we were not able to speak to any patient. We spoke with the manager and another staff member who were responsible for care and treatment. The clinic had a robust assessment system and there was a variety of information available in the waiting room. The feedback forms showed the patients were positive about their care and treatment. Comments included the care was "excellent" and they received adequate information about the treatment.

Patients attended the clinic were assessed and detailed information was provided which was tailored to their care and treatment. Patients using the service were given information to help them understand the care and treatment choices available to them. The choices included surgical and non- surgical treatment according to their needs.

Care records were detailed and included medical history and all pre- operative assessments were maintained. The procedures were undertaken in their hospitals and we saw post -operative care was carried out at the clinic. These included follow up appointments at set and regular intervals.

We found patients received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection. There was an internal audit system that the staff followed. These included different aspects of the service, health and safety and as part of their clinical governance plan. The provider took account of complaints and comments to improve the service.

Inspection carried out on 12 February 2013

During a routine inspection

It was not possible to speak to people who used the service as there was no clinic held at the time of the inspection. However, comments were seen in the sample of patient feedback forms that said ‘‘I really could not fault the service’’ and ‘’everything was excellent.’’

Staff told us that people attended the clinic for consultations for cosmetic procedures. People went to a hospital owned by the organisation for their procedure and then returned to the clinic for after care appointments, including wound care.

We were shown comprehensive patient information booklets that gave details of the service provided by the provider.

We sampled five treatment records that showed that people's needs were assessed and that the treatment was delivered in line with their individual treatment plan.

We found people received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection.

Sufficient staff were employed to be able to provide the services offered at times convenient to people.

The provider had a system in place to deal with comments and complaints. Details of the complaints process was included in the patient guide given to each person at their consultation. People who used the service could be confident that their comments and complaints were listened to.