6 December 2013
During a routine inspection
Patients attended the clinic were assessed and detailed information was provided which was tailored to their care and treatment. Patients using the service were given information to help them understand the care and treatment choices available to them. The choices included surgical and non- surgical treatment according to their needs.
Care records were detailed and included medical history and all pre- operative assessments were maintained. The procedures were undertaken in their hospitals and we saw post -operative care was carried out at the clinic. These included follow up appointments at set and regular intervals.
We found patients received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection. There was an internal audit system that the staff followed. These included different aspects of the service, health and safety and as part of their clinical governance plan. The provider took account of complaints and comments to improve the service.