26 September 2013
During a routine inspection
People commented on the skill and gentleness of the dentist, one person described their treatment as 'first class dentistry'. People's needs were appropriately assessed and their treatment plan agreed.
People told us they were reassured by the level of cleanliness in the service, which had been refurbished to a high standard. Staff understood their professional responsibilities and adhered to infection control protocols. They demonstrated how they worked to reduce the risk and spread of infection.
People were treated by a staff that kept themselves up-to-date with developments in their profession and who felt well supported to do a good job.
The provider had in place a system to monitor the effectiveness and quality of service it provided to people. We read the raw data of questionnaires completed by people who had previously received treatment and noted that they rated the service highly.