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Archived: Small Opportunities Office

Overall: Good read more about inspection ratings

59 Wayland Avenue, Brighton, East Sussex, BN1 5JL (01273) 552198

Provided and run by:
Small Opportunities Limited

Important: This service is now registered at a different address - see new profile

All Inspections

14 July 2015

During a routine inspection

We inspected Small Opportunities on the 14 July 2015. Small Opportunities provided supported living to people living in the Brighton and Hove area. There were two houses and one two bedroom flat. The service supported nine people at the time of our inspection. The service provided 24 hour support for younger adults with a learning disability. The Care Quality Commission inspects the care and support the service provides, but does not inspect the accommodation they live in. The office base for the service was located away from people’s homes.

This inspection was announced, that meant the provider and staff knew we were coming shortly before we visited the service.

The service had a registered manager. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

People told us they felt safe and were happy living there. One person told us, “I always feel safe. If something is dangerous the staff will help me. For example, staff help with the ironing because I could burn myself or cause a fire because I can’t yet iron properly”. We saw people were supported by staff who knew them well, gave them individual attention and looked at providing additional assistance as and when required.

People and their relatives spoke positively of the service. They were complimentary about the caring, positive nature of the staff. We were told, “The staff here are caring. I like them because they are friendly and they help me. They help me with cooking, washing, ironing and general advice on how to live my life. I think they care about me very much. I am very happy.” Staff respected people’s privacy and dignity and their individual preferences.

Staff and the provider were knowledgeable about the Mental Capacity Act 2005. They were aware this legislation protected the rights of people who lacked capacity to make decisions about their care and welfare.

Staff received training to support them with their role on a continuous basis to ensure they could meet people’s needs effectively.

People told us they were supported to maintain their independence and maintain their life skills with the support from staff. One person said, “I feel like I am getting on well here and I think this is the best place for me.”

People received regular assessments of their needs and any identified risks. Records were maintained in relation to people’s healthcare, for example when people were supported with making or attending GP appointments. People said they liked the service because it provided support which was varied to meet their needs at the time.

People, relatives and staff spoke positively about the provider and said they were visible and could be easily contacted. The relative of one person said, “I can see or contact [the provider] at any time to air my views. Their heart is in the right place and that shows in everything they do. Whatever they do is for the right reason.”

6 June 2013

During a routine inspection

We spoke with five people who used the service, the registered manager, the senior manager, a support manager and two support workers. We looked at supporting care documentation and staff documentation. This told us people had been involved in all decision making about the support they needed. People's needs had been assessed and reviewed and support had been planned and delivered in line with their personal care plan.

People's care had been provided by support workers who understood their needs and who had been provided with training and support. One support worker told us "One of the housemates here is my sister. So you see, I've grown up with the people here as my friends. This is so much more than just a job ".

Appropriate arrangements were in place in relation to the recording of medication. The personal care plans we looked at detailed how people had been supported with their medication.

There were enough qualified, skilled and experienced staff to meet people who used the service needs. The service employed staff to support people who led a busy work and social life.

The records needed for the management of the service had been maintained. They were accurate and the manager was working towards their full revision, where required, as part of the audit process.

28 August 2012

During a routine inspection

During our visit, we found that people were settled and content, their assessed needs were being met.

We were told that, in accordance with their identified wishes people were encouraged and enabled, as far as practicable, to make choices about their daily lives.

People we spoke with who used the service told us they were happy with the support provided.

It was clear from speaking with people that they were supported to lead a lifestyle of their choice and to participate in their preferred social activities and holidays aboard.

From our observations and discussions, it was clear that staff knew the people who used the service well and had a sound understanding and awareness of their care and support needs. We observed care workers treating people with dignity and respect and displaying patience and understanding whilst supporting them.

Not all the records required in relation to the running of the service had been maintained.