Background to this inspection
Updated
18 August 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 18th July 2017 and was announced. The inspection was carried out by one inspector.
Before the inspection, we reviewed previous reports and notifications that are held on the CQC database. Notifications are important events that the service has to let the CQC know about by law. In addition we reviewed the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed safeguarding alerts and information received from a local authority.
After the inspection we rang to speak to eleven people using the service. We spoke with five people and two relatives. During our inspection we spoke with the care co coordinator and three care staff. We reviewed five care files, four staff recruitment files and their support records, audits and policies held at the service.
Updated
18 August 2017
The Inspection took place on the 18th July 2017.
Caring Carers Limited is a domiciliary care agency which offers personal care, companionship and domestic help to support people living in their own home. At the time of our inspection they were supporting approximately 60 people.
At our last inspection the service was rated as Good. At this inspection we found the service remained Good.
The service was safe. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. There were sufficient staff to meet people’s needs consistently. People were supported to take their medication by staff who had received training to do so.
The service was effective. People were cared for and supported by staff who had received training to support people to meet their needs. The registered manager had a good understanding of their responsibilities in relation to the Mental Capacity Act 2005. People were supported to eat and drink enough to ensure they maintained a balanced diet and referrals to other health professionals were made when required.
The service was caring. Staff cared for people in an empathetic and kind manner. Staff had a good understanding of people’s preferences of care. Staff always worked hard to promote people’s independence through encouraging and supporting people.
The service was responsive. People and their relatives were involved in the planning and review of their care. Care plans were reviewed on a regular basis and also when there was a change in care needs. People were supported to follow their interests and participate in social activities. The registered manager responded to complaints received in a timely manner.
The service was well-led. The service had systems in place to monitor and provide good care and these were reviewed on a regular basis.