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Archived: Two Counties Community Care Limited - Island Carer Support

This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 25 October 2013

During a routine inspection

Following our visit to the agency office we telephoned two people or their relatives, who used the service. They told us they were happy with the agency and care staff arrived on time and stayed for the correct length of time. We were told they usually had the same care staff and records were maintained for each visit. One person said “they are brilliant. No trouble at all". The other person told us “my carer is very good". They later added "I have them twice a week and they are always on time”.

We spoke with three care staff and the temporary manager. There was no registered manager at the time of our inspection. We saw the agency had a safeguarding policy and staff were able to explain the actions they would take if they had any concerns. The people we spoke with told us they had no concerns regarding any safeguarding issues. One person told us “Yes I feel safe. They are both nice”

We found there were procedures in place to ensure appropriate checks were completed before staff started working. We saw the agency provided a supportive environment for staff to deliver care to people using the service. We looked at care plans; records of care provided and staff records. These contained all the relevant information and were stored securely. We found there was sufficient qualified, skilled and experienced staff to meet people’s needs. We saw there was an electronic duty roster system, which detailed the planned cover for the agency. We found there were arrangements in place to manage short term absences through the reallocation of staff with capacity, the use of overtime and the agency’s own bank staff. We saw there was an effective quality assurance system in place and people who use the service were asked for their views about their care and treatment they received.

Inspection carried out on 23 January 2013

During a routine inspection

Following the inspection visit to the agency office we telephoned four people or their relatives, who were receiving a service from the agency. They told us they were happy with the agency. We were told that the staff arrived on time and stayed for the correct length of time. We were told that they usually had the same staff and that care plans and records were maintained for all visits. One person said “I know that when I leave dad with his carer he is in safe hands, he is very good for him”.

The agency provided a supportive environment for staff to deliver care to people using the agency. We looked at care plans, records of the care provided and staff records. These contained all the relevant required information and they were stored securely. We telephoned four members of staff who confirmed that that they had completed a comprehensive induction programme and had also received yearly update training. Staff said they felt supported by their manager and were given the time and skills to carry out their role. Staff were aware of people's rights to refuse care and the actions they would take if people did not want care as planned.