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Monson Retirement Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 11 September 2020

Monson Retirement Home is a residential care home providing personal and nursing care for up to 50 older people. At the time of our inspection there were 27 people living at the home.

People’s experience of using this service and what we found

Relatives we spoke with felt their family members were safe at the service and that the service was being managed well. Staff were provided with safeguarding training and understood their responsibilities in relation to keeping people safe from harm.

People were protected from the risks of infection as the registered provider had processes in place to minimise the risks of the spread of infection.

The registered provider had improved the arrangements in place to monitor and review the care people received and ensure care plans and risk assessments reflected people's needs.

Staff were recruited safely and people were supported by adequate numbers of staff. Staff had received training and appropriate levels of supervision for their roles. People’s medicines were managed safely.

Relatives told us they were involved in their family member’s care. Staff worked with health professionals to support the people and ensure care was delivered in a joined-up way. A range of management systems and quality audits were in place to enable the home to continue to keep improving the care people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Requires Improvement (published 11 February 2020). There were multiple breaches of regulations. The registered provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the registered provider was no longer in breach of regulations.

Why we inspected

We carried out this focused inspection to check whether the Warning Notice we previously served in relation to Regulation 12 (1) (safe care and treatment) and Regulation 17 (1) (good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

In addition to the warning notice we had also previously found that the registered provider was in breach of Regulation 18 (1) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led.

This report only covers our findings in relation to the key questions safe and well-led and the breaches of regulations identified at the last comprehensive inspection. The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has remained at requires improvement. This is based on the findings at this inspection.

As part of this inspection we also looked at the infection control and prevention measures in place. This was conducted as part of our Thematic Review of infection control and prevention in care homes.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 September 2020

The service was safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 11 February 2020

The service was not always effective.

Details are in our effective findings below.

Caring

Requires improvement

Updated 11 February 2020

The service was not always caring.

Details are in our caring findings below.

Responsive

Requires improvement

Updated 11 February 2020

The service was not always responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 September 2020

The service was well-led.

Details are in our well-Led findings below.