Our current view of the service
Updated
19 December 2024
Date of Assessment: 18 and 19 March 2025
The service is a residential care home providing support to older people, some of whom live with dementia. The service is registered to support 89 people. There were 83 people living at the service on the first day we visited and 84 people on the second.
The service ensured people were safe. Systems were in place to monitor incidents and learn from these. Risks were monitored and managed. Appropriate checks on the environment and equipment were undertaken. Staff were trained and care was unhurried. Medicines were administered safely.
People’s needs were assessed and monitored. Care plans were detailed and person-centred. People’s health was monitored, and they were supported to access health professionals when needed. People had consented to their care.
People were treated as individuals, and with kindness and compassion by staff who respected their dignity. A staff member said, “Staff treat [people] like their own family.” Another staff member when asked about the best thing at the service said, “I think it’s the [people] they’re all lovely.” People were encouraged to maintain their independence and were given choice and control by staff. Staff were vigilant to people’s needs and provided timely responses to these. Staff felt recognised by managers for the care they gave. People’s wishes at the end of their lives were understood.
There was a strong shared culture throughout the service. Staff provided positive feedback about managers, and felt managers supported them and their development. The service undertook regular surveys to monitor and improve care. The service had developed close working relationships with partner organisations and the community to support people and enhance their lives.
People's experience of the service
Updated
19 December 2024
Feedback from people and their relatives about the service and staff was very positive. Comments from people included, “It’s very good, very nice, anything you want they try to get it for you”, “Everyone’s friendly”, “It’s took a while but I’m more settled and safe here”, “This place is a good one” and, “It suits my needs big style! The staff make me feel safe; they are always welcoming.”
Comments from relatives included, “There’s nothing bad about this place, carers are very nice”, “[Name] is very happy here and I’m happy for him”, “It’s absolutely spot on here. [Name] has high needs and the staff are amazing. [Name] has an amazing rapport with the staff and is definitely safe here” and “I’ve always liked this home. People (staff) are happy working here so they stay.”
People told us they felt safe. Comments included, “It’s certainly safe” and I feel very safe here. They (staff) give me what I need.” One relative explained, “[Name] is definitely safe; you can see the change in him since he came in. He calls this his ‘safe haven’.” Other comments from relatives included, “I feel he is safe, and his level of care is second to none” and “I feel she is safe here and I feel I’ve got to know the staff.”
People felt staff were well-trained and knowledgeable about how to deliver their care. One person told us, “The staff understand what I need and I’m confident they know what they are doing when they use the hoist.” A relative said, “I feel the staff do know what they are doing.”
People told us they enjoyed the food. Comments included, “The food is very good, I like it very much. There’s a choice of everything”, “Food is good. I can come in here and make myself a coffee and there’s always cake. Look at that lovely piece!” and “The food is good, my favourite is fish fingers. Sometimes if I don’t fancy what’s on the menu the chef will always oblige with fish fingers, beans and chips.”
People enjoyed a busy and varied activities provision. One person told us, “There’s all sorts (of activities), but I like to read. I did go on a trip to the salvation army.” Relatives’ comments included, “[Name] will join in with activities the team deliver to a high standard. Last year they did their ‘own make a wish’”, “[Name] loves to sing, they (staff) all know what she likes”, “[Name] likes to do her knitting and likes the church service. The staff encourage her to come out of her room”, “There’s plenty of activities and they (staff) ask [name] if [name] wants to join in” and “Staff will try their best to get [name] to join in with activities.