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Good Companions EMI Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 27 October 2017

This unannounced inspection was conducted on 5 September 2017.

Situated in Southport and located close to public transport links, leisure and shopping facilities, Good Companions EMI Residential Care Home is registered to provide accommodation for up to 26 people living with dementia. There is a lounge on the ground floor and an open-plan lounge and dining area in the basement. Bedrooms are located on the ground and upper floors. All floors can be accessed by a passenger lift if people have mobility needs. There is a large garden to the rear of the property and car parking to the front.

At the time of inspection 24 people were living at the home.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated Good.

Each of the relatives that we spoke with was very complimentary regarding safety at Good Companions. We also saw clear evidence of safe practice.

We saw that people were protected from the risk of abuse or harm because staff knew people well and were vigilant in monitoring risk. Risk assessments had been regularly reviewed and changes applied where necessary.

Medicines were safely managed within the home by trained staff and in accordance with best-practice guidance for care homes.

Staff were recruited safely and deployed in sufficient numbers to meet people’s needs. The people that we spoke with were clear that staff had the right skills and experience to provide the specialist care required. Staff were trained in subjects relevant to the needs of people living at Good Companions. Subjects included; adult safeguarding, mental capacity and moving and handling. This basic training was supplemented with additional, specialist training. For example, in dementia and end of life care.

People’s capacity was assessed and consent sought in accordance with the Mental Capacity Act 2005 (MCA). The processes and records relating to the assessment of capacity and consent to care were extremely thorough and well-detailed. Consent was sought and recorded in care records.

People were supported to maintain a varied and healthy diet in accordance with their preferences and healthcare needs. The home operated a rolling menu which offered good choice.

We saw from care records that staff supported people to access a range of community based healthcare services on a regular basis. Some people were also supported to access specialist healthcare services where there was an identified need. We saw examples of the positive impact that the home had on people’s health and wellbeing.

Good Companions was specifically adapted to meet he needs of people living with dementia. Adaptations and décor had been developed with the support of specialists in dementia care.

People living at Good Companions, their relatives and professionals were complimentary about the quality of care provided and the positive impact that the home had on people’s lives. We saw staff support people with their personal care in a manner that was respectful and discrete. When staff delivered care and support they explained what they were doing when supporting each person.

Some people living in the home were involved in the planning and review of their care. For other people this was not practical because their health conditions limited their understanding of the process. Where this was the case information from relatives, professionals and staff was used to update care plans. Care records provided evidence of regular review and personalised approaches.

Relatives and staff spoke positively about the management of the home. The regi

Inspection areas

Safe

Good

Updated 27 October 2017

The service remained Good.

Effective

Good

Updated 27 October 2017

The service remained effective.

Caring

Good

Updated 27 October 2017

The service remained Good.

Responsive

Good

Updated 27 October 2017

The service remained Good.

Well-led

Good

Updated 27 October 2017

The service remained Good.