Archived: Community Recovery service Also known as Mid Sussex Wellbeing Service

We made observations throughout the visit and saw people being offered choices as to how they wanted to use their allocated support hours.

We saw people being addressed in a respectful manner. We looked at peoples individual recovery plans and saw that the information recorded enabled staff to plan and deliver the required level of care and support on an individual basis.

We saw that regular audits of the service were completed by the provider ensuring that people who used the service benefit from a service that monitors the quality of care that people received.

Staff told us that they had received regular training and that they felt that they were supported to carry out their roles and meet the needs of people who used the service.

We saw written evidence from people that used the service stating that "I am delighted with the service" and "I can now see the light at the end of the tunnel".