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The provider of this service changed - see old profile


Inspection carried out on 20 May 2019

During a routine inspection

About the service:

Lonsdale House provides accommodation for people who require nursing or personal care for up to 15 people who have a mental health condition. At the time of the inspection there were 13 people living in the home.

People’s experience of using this service:

People who used the service were supported safely. People were able to freely access the community and accessed activities supported by staff at the home. People were supported to be independent.

People’s choices and preferences were known to staff and respected. Staff were caring and respectful. People’s privacy and dignity was promoted.

People had support plans and risk assessments in place, which gave staff guidance to effectively support them. Staff supported people in accordance with their individual preferences and goals and people’s needs were met.

The provider had systems in place to monitor the quality of the service provided and ensured risks to people and the environment were reduced.

Lessons were learnt when things went wrong, and systems were updated or improved if needed. The registered manager was approachable and responsive to people and staff. They had a clear understanding of their responsibilities of their registration with us.

The service met the characteristics of Good in all areas.

Rating at last inspection:

This was the first inspection; therefore, the service does not have a previous rating.

Why we inspected:

This was a scheduled inspection.

Follow up:

We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at