Blueberry Hill Care Limited

Updated 13 July 2026

About the service

Blueberry Hill Care Limited is a care at home service that provides personal care and support to people living in their own homes. CQC only inspects where people are receiving the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided.

At the time of this assessment, 12 people were receiving support with personal care.

Who the service is for

The service supports adults with a range of care and support needs. Some people may be living with dementia; other people have a learning disability.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.

Key findings

We carried out this assessment between 29 July and 17 August 2026.

This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found that practice continues to meet a good standard.

People, relatives and staff offered positive feedback about their experiences of the service. Without exception, all feedback received gave praise for the registered manager and staff and their desire to seek feedback, involve people in their care and ensure that the support being provided met expectations.

A learning culture was evident. The provider had a system of quality checks, audits and surveys to monitor quality and safety. There was a clear commitment from all staff to learn from events and all types of feedback. People and their relatives knew how to give feedback, felt listened to and felt the provider was responsive.

People received care and support from sufficient staff who knew them well. Care visits were timely and provided by consistent staff. Systems were in place to ensure staff were recruited safely, trained and supported in their roles via supervision and spot checks.

People were in receipt of personalised care based on their assessed needs and preferences. Care plans were comprehensive and people’s involvement was evident through assessments and reviews. Risks to people’s health, safety and wellbeing were effectively managed, including any risks in people’s home environments.

Medicines were managed safely, where this was an assessed need for people. Staff knew and understood people’s health needs and were able to recognise and respond to any changes in people’s health and wellbeing.

People were supported to maintain their independence. Care plans and the feedback received demonstrated that people were supported in line with their choices and staff ensured that people gave their consent to all aspects of the care they received.

We checked and found that staff and management worked within the principles of the Mental Capacity Act 2005 (MCA) where needed. People were not subject to restrictions and had choice, control and freedom over their lives.

Staff spoke positively about the culture of the service and consistently described the registered manager and senior staff as approachable, supportive and responsive.There was a clear vision for the service which focused on providing individualised, person-centred care and a positive working culture.

Updated 13 July 2026

We spoke with 8 relatives to understand people’s experiences, and reviewed feedback gathered by the provider via their quality assurance system.

People and relatives consistently provided positive feedback about the care they received. They felt safe and were happy with the support they received. One person told us, “All staff are very friendly and supportive. They are always happy and willing to assist me with whatever I need.” A relative told us, “They’re very good, reliable. I have no concerns over my [relative’s] safety in their hands.”

People were treated with dignity and respect. Staff were described as kind, reliable, understanding and responsive. People experienced continuity of care with familiar staff attending their care visits. A relative told us, “[Relative is] safe, happy. [They have] a small group of carers who come regularly.” Other comments received in relation to staff were “very responsive”, “amazing!”, “100% excellent. [They] have formed a good relationship, very caring person.”

People said staff listened to them and involved them in planning and agreeing how their care should be delivered. Staff knew people well and understood people’s choices and preferences. A person told us, “My care plan is reviewed periodically. I can also ask for changes to be made to it should I require any modification or additions to my regular routines.” A relative told us, “If I’ve got any worries about [relative’s] care – they (registered manager) sort it. They’ve never let us down.”

People and relatives had opportunities to provide feedback, they told us communication was continuous. Quality checks were completed and demonstrated positive feedback. People and relatives knew how to raise any complaints or concerns. A person told us, “I get to speak to them (management) often, and can also phone, text or e-mail any of them if needs be.” A relative told us, “I can’t speak highly enough of them (management) – we’ve never had a problem they couldn’t help with.”