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North Tyneside Shared Lives Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 24 July 2018

Shared Lives North Tyneside recruits, trains and supports Shared Lives North Tyneside carers. We refer to Shared Lives North Tyneside carers as ‘carers’ throughout this report. A carer is an individual who provides personal care together with accommodation in their own home. This enables people to live as independently as possible. Carers are self-employed and, dependant on an assessment up to three people live with them at any one time. The scheme supports people aged over 18 and supports people who have a learning disability and/or autism.

North Tyneside Shared Lives provides three main services: long term accommodation, short breaks and emergency accommodation, care and support which is provided at short notice and usually in the event of an illness or family crisis.

Shared Lives North Tyneside has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The service moved address following our last inspection in December 2015 when we rated it good overall. This inspection is our first inspection of the location at the new registered address.

This inspection took place on 14 June 2018 and was announced. We gave the service 48 hours’ notice of the inspection visit because we needed someone to be at the office. We completed two further announced days of inspection on 19 and 21 June 2018 which included visits to peoples’ homes.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The culture was extremely person centred. Staff focused on ensuring people were supported to be the key decision maker in their lives. Their views were encouraged and respected and they were supported to be in control of their lives. People were treated as one of the family by their carers and were encouraged to have open and honest relationships with the staff, their carers and their families.

Staff worked with people and shared lives carers to get to know their personalities, histories, needs and preferences. This information was used to match people and carers which meant there was a high degree of success in placements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Where appropriate, and relevant, capacity assessments had been completed and best interest decisions documented.

Medicines were managed safely and people were supported with any health and dietary needs.

The registered manager demonstrated a clear passion for ensuring people received support that was person-centred. This vision was shared by the staff and carers alike. People knew they had a voice in their life and we observed people to be confident in sharing their thoughts and feelings.

Technology was used to support people to develop their independence and take positive risks, such as spending time at home on their own. Risk assessments were in place which people, and their carers, had been involved in.

Enablement plans were developed with the person and their carers. People made changes to the plans as they wished to and these were then discussed during monitoring visits with the paid staff. Monitoring visits were used to support the person and their carer and to assess the quality of the service provided.

Feedback was sought regularly as a way to improve the service, and for short breaks people completed surveys about their stay after each visit.

Safe

Inspection areas

Safe

Good

Updated 24 July 2018

The service was safe.

People told us they felt safe and were supported to take positive risks so they had a fulfilled life.

Recruitment of shared lives carers was thorough and robust. There had been no new paid staff recruited since the last inspection.

Medicines were managed safely.

Effective

Good

Updated 24 July 2018

The service was effective.

People were supported to make their own decisions where possible and mental capacity assessments and best interest decision were made when appropriate to do so.

Staff and shared lives carers said they were well supported and attended appropriate training.

People were supported to manage their health care needs, including being supported with a healthy, well balanced diet.

Caring

Outstanding

Updated 24 July 2018

The service was caring.

There was a strong person-centred culture. People were valued and respected and had control of their lives.

People told us they were well cared for and treated as part of the family.

There was a comprehensive understanding of people's needs and people were at the heart of the decision making if they had to move between services.

Responsive

Good

Updated 24 July 2018

The service was responsive.

People received individualised care which met their needs and supported them to maintain, and develop their skills and independence.

People were in control of how they spent their time and chose to take part in the activities they enjoyed.

Complaints were well managed and people knew how to complain but said they had no reason to.

Well-led

Good

Updated 24 July 2018

The service was well-led.

There was a person centred culture and everyone worked together to ensure open and transparent communication.

Quality monitoring was effective and was driven by a focus on supporting improvements.

Feedback was sought from people and their carers in order to drive change.