St Marys provides residential care for up to 60 people. At the time of our inspection there were 51 people living at the home. The home is split in to two areas. The area of the home known as Constable was supporting 23 people living with dementia. The remaining rooms in the main building were known as Gainsborough and Waterhouse.
People’s experience of using this service and what we found
People benefited from a well-designed and maintained care home with accessible gardens. People were supported by a staff group who were committed to providing high quality care and support. Staff were visible and available to people. Staff demonstrated kindness and caring values in their approach to people.
Systems were in place to safeguard and mitigate risks of abuse and avoidable harm. People received their medicines when they needed them. Lessons were learned when things went wrong, and measures put in place to reduce the risks of them happening again. Staff were trained in infection control and used personal protective equipment where required.
Ongoing recruitment meant there were enough staff to ensure people were provided with the care and support required to meet their assessed needs and staff were recruited safely. Staff were trained to meet the needs of people. Where people required support with their dietary and health needs, this was assessed and systems in place to meet their needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s care plans were person centred provided guidance for staff in how their assessed needs and preferences were met. People received care and support from staff who were caring and who respected their privacy and independence. People made decisions about their care and support, including how they preferred to be supported and their end-of-life decisions.
Systems were in place to monitor and assess the care provided, and where shortfalls were identified actions taken to make improvements. There was a complaints procedure in place and people’s views were used to improve the service. The service worked well with other professionals involved in people’s care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 27 January 2018).
Why we inspected
We undertook this inspection to check whether the service was continuing to provide a good rated service to people due to the age of the last rating.
The overall rating for the service remains good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for St Marys on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.