St Josephs

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness and respected their privacy and dignity. One person told us, “Truthfully, I’ve not had one moment's regret moving here. This is my home, and it feels like home. This is a good place.” A person’s relative said, “From the start, the staff treated my relative and our family, as people. They’ve helped move from being a patient to being a resident with a lovely room opening onto the garden. I suppose I found ‘peace of mind’ and was happy that [family member] would be well looked after. It ticks all the boxes for us.” Another relative commented about the staff, “They’re all gentle and kind, they always speak to [family member] before doing anything, never rush or get impatient. They seem to have endless patience.” A third relative told us, “[Family member] is really too frail for a shower so they offer them a bath which they seem to enjoy. [Family member] always looks clean and tidy, their hair nicely washed.”

Staff gave examples showing how they promoted people’s dignity when providing care.One staff member informed us, “People are treated with dignity, patience, and respect. For example, staff always take the time to talk with [people], listen to them, and involve them in decisions.”

Staff treated people as individuals and made sure their care and support met their needs and preferences. They took account of people’s strengths and abilities. People and relatives, we spoke with shared that staff knew their likes and dislikes. Relatives gave us examples that showed staff considered people as individuals, “The staff know that [family member] always chooses the same things for breakfast but they still always ask [family member] and not just in an ‘off hand way’.” Another relative told us, “[Family member] is in a routine which works for them. I’ve noticed that they are not comfortable when given too many choices and staff know how to help out – choosing what to eat and so on.”

People’s preferences and wishes about their beliefs, culture and or religion had been identified and supported. One person told us, “A clergyman comes every so often, it’s important as I’m a Christian. We can have holy communion every Wednesday. We’re looked after physically and taken care of spiritually here.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People felt supported to make their own choices and maintain independence. One person told us, “We’re not told when we have to go to bed, we can sit up and chat. It’s well organised but we are free as well. They are always willing to help; I wouldn’t be anywhere else.”

Many relatives were also positive that their family member had their independence promoted. One relative told us, “[Family member] is looked after very well. [Family member] is fiercely independent, and refuses help even when they really need some… [family member] makes the decision!”

The provider listened to and understood people’s needs, views and wishes, however, there were inconsistencies in staff response to people’s needs in the moment and their actions to minimise any discomfort, concern or distress. People’s cognitive needs were not always attended to in a timely manner. However, people’s relatives were positive. One relative told us, “If a [person] asks for anything, and you can see that the staff are really busy, they’ll always say that they’re really busy but will come straight back – and they invariably do so.”

People said staff noticed if they were unwell and they were supported to see a GP, or healthcare professional if they needed one. One person said,“[Family member] always looks clean and tidy, the [care staff] seem to be vigilant. One found a rash on [family member’s] back, and as it happened the GP was visiting and immediately prescribed cream which cleared it up.”

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.