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Inspection Summary

Overall summary & rating


Updated 18 January 2020

About the service

Blackbrook House is a residential care home providing personal care for up to 55 people aged 65 and over. At the time of the inspection, the service was supporting 45 people. Blackbrook House accommodates people in two separate wings. Munnings wing specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

Risk assessments were not always effective in ensuring people were kept safe and some improvement was required in the management of medicines. People and their relatives were complimentary about the care provided at Blackbrook House and there were enough competent staff to support people safely according to their needs and preferences. The environment was clean and comfortable. People received care from staff who understood how to recognise and report issues of concern

People's needs were assessed before they moved into the service, so they could be supported effectively. Staff received training, support and supervision to carry out their roles and responsibilities. People enjoyed a varied and nutritious diet. Staff worked well with external professionals to promote people’s health and wellbeing and ensure positive outcomes. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The culture of the service was positive, kind and caring and the staff team were motivated and passionate. Staff knew people well and supported people with dignity and respect. People were encouraged to be as independent as possible.

Care plans were detailed and provided good information for staff to follow to support people effectively. People had the choice to participate in a range of activities which promoted a good quality of life. People knew how to raise a complaint and their views were listened to and investigated. End of life planning was being further developed to ensure people’s wishes were recorded.

The registered manager was visible and approachable, and we received positive feedback about how the service was managed. Staff had a clear understanding of their roles and responsibilities and their views were used to ensure the service continuously improved. Audits were completed, however these required further improvement to ensure they were effective in identifying issues across the service. The management team were proactive in promptly addressing the issues found at inspection.

Rating at last inspection: Good (published 27 May 2017)

Why we inspected: This was a planned inspection based on the previous rating.

Inspection areas


Requires improvement

Updated 18 January 2020

The service was not always safe.

Details are in our safe findings below.



Updated 18 January 2020

The service was effective.

Details are in our effective findings below.



Updated 18 January 2020

The service was caring.

Details are in our caring findings below.



Updated 18 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 18 January 2020

The service was well-led.

Details are in our well-led findings below.