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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 31 May 2013
Inspection Report published 31 May 2013 PDF | 82.97 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 May 2013, talked with people who use the service and talked with staff. We talked with other regulators or the Department of Health.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People were complimentary about the treatment they had received. One person informed us that he was about to emigrate. He explained that he was so pleased with the treatment he received at the practice; he would come back to England for dental treatment. We looked at the results of a survey which had been carried out by an external provider in December 2012. This showed that 96.7% of people were satisfied with their dental treatment.

The practice used a computerised system for recording people's dental treatment. We looked at three people’s dental records. We noted that there was a process in place for assessing medical risks. People's medical history and the medication they were taking were reviewed at each appointment. The computer programme flagged up any allergies, medications or medical conditions that the dentist should be aware of. This ensured the dentist had up to date information about people's health needs.

We concluded that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

The provider told us and records confirmed that the practice was involved in two research trials. These included the management of tooth decay in primary teeth; the second involved the effectiveness of different recall strategies on oral health. We concluded that people’s care and treatment reflected relevant research and guidance.

All members of staff knew their role if a person collapsed or if there was another kind of medical emergency. All staff who would be involved in dealing with a medical emergency were trained and prepared to deal with such an emergency at any time. Emergency drugs and equipment were available. We concluded that there were arrangements in place to deal with foreseeable emergencies.