Dalemead Care Home Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect.

People using the service, and their relatives told us the service was safe. Comments included, “Yes, it’s a nice place. Staff are very good, they come in and make sure I have everything.”

The atmosphere in the home was pleasant and relaxed. People were at ease and comfortable interacting with staff throughout our onsite assessment.

Managers and staff understood how to safeguard people. Staff knew what safeguarding meant and how to spot signs of potential abuse. Training records showed staff had received safeguarding training which meant they understood their responsibilities with regards to safeguarding. One staff member said, “Safeguarding is protecting people from abuse and harm.”

Managers demonstrated an understanding in how to respond to any safeguarding concerns that had been raised and were able to show us they took appropriate action to keep people as safe as possible. This included reviewing the concerns and using them as an opportunity to learn.
 

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.