Dalemead Care Home Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people, or their next of kin and advocates, knew their rights and had choice and control over their own care, treatment and wellbeing.

The provider had systems and processes to check that people were giving their informed consent to all aspects of their care and support, or where they did not have the mental capacity to give their informed consent, best interest decisions were held with their representatives.

The provider had policies in place to support people maintaining relationships with people outside the home, through visits in or outside the home, offering a choice of who might accompany people when attending appointments. As an alternative, the provider promoted contact with others using means such as phones, letters, and messages.

People told us they were happy with the home and care received. People told us their loved ones had made friends in the home. The service had a policy relating to personal and sexual relationships; and a manager told us they supported staff to promote privacy.

We reviewed the activities schedule and staff told us there are activities every day. Regular residents’ meetings were scheduled and documented. Staff told us people had a choice in engaging in activities, and 1-2-1 alternatives were offered such as letter writing, conversation and music. One staff member told us they had received training in using music, and that they played the guitar to people when they preferred not to attend group activities.

Staff told us they promote independence and choice. One staff said, “I will try and offer choice. For example, we offer up to four different types of juice drinks, so I’ll use pictures if needed, but if they don’t want any of them, I will offer water instead.”

Staff told us snacks and refreshments were always available, there were no limits on drinks, and we observed some residents helping themselves. Staff told us they promote independence at mealtimes, “I support them as much as possible to do it themselves.”

Staff were observed encouraging people to eat independently, and this was done in a caring way. People were offered a choice of food and drink, as well as asked how much of each they would like. People had a choice of where to eat their meal. We saw people eating in the dining areas, the lounge and in their own rooms.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.