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Inspection Summary


Overall summary & rating

Good

Updated 19 November 2019

About the service

Dalemead Care Home Limited is a care home providing residential care without nursing for up to 49 older people, including those who may have dementia. At the time of the inspection there were 43 people using the service.

People’s experience of using this service and what we found

There was a thriving activities programme at the home, both internally and from external organisations. The home actively promoted itself within the community and was very keen to explore new ways in which people could be supported to access activities to avoid social isolation. People and staff had been empowered to pursue and run activities with the full support of the registered manager and senior staff. Care plans were in place which met people’s individual needs. This included end of life care plans. People and their relatives told us they had no complaints with how the service was run.

People were kept safe through effective risk management controls which considered areas of risk to people and how they could be supported to lead independent lives. People were kept safe from potential harm as care workers knew what steps to take to keep people safe. People received their medicines as prescribed from trained staff. Good infection control practices were present which kept people safe from harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were given the opportunity to visit the home before moving in and there was a settling in period where care plans were developed based on people’s needs. The provider had a good relationship with external agencies and healthcare professionals. Staff were competent and received training to carry out their duties. We have made a recommendation for the provider to implement a more robust system to monitor staff training, we will follow this up at the next planned inspection.

People and their relatives told us that staff were very caring. There was a nice, homely feel to the service. Many of the staff had worked there for a number of years which meant they were able to develop caring relationships with people and their families. Feedback received reflected this. People’s privacy and dignity was maintained and they were encouraged to remain as independent as possible.

The registered manager ran a service which had an open culture. This was reflected in our observations during the day, from speaking with people and staff and feedback received from professionals. There was a good working relationship with external professionals and systems were in place to monitor the quality of service. This included feedback from people, relatives and staff and internal audits.

Rating at last inspection

The last rating for this service was Good (published 11 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 19 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 19 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 19 November 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 November 2019

The service was well-led.

Details are in our well-led findings below.