Dalemead Care Home Limited

Updated 15 April 2025

Date of Assessment: 24 April 2025 to 09 May 2025.

Dalemead Care Home is a care home providing residential care for up to 49 people. At the time of our inspection, there were 45 older people using the service, the majority of whom were living with dementia.
This was a focused inspection, prompted by concerns around management of the home, and as such, six quality statements were assessed. These looked at staffing, safeguarding, managing risk, independence, choice and control, equity experience in outcome, and capable and inclusive leadership.

For those key questions not inspected, we used the ratings awarded at their last inspection to calculate the overall rating. Based on the findings of this assessment the service has been rated Good. However, we found the service needed to improve how it monitored staff training and its understanding of when to submit statutory notifications to the CQC.

The provider supported people to have choice, control and independence. People were supported by staff to pursue their interests. People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff used different forms of communication to help make sure people understood them and could make choices. People received good quality care, support and treatment from trained staff and specialists. Staff involved the person, their families and other professionals as appropriate.
 

Updated 15 April 2025

During our onsite visit, people using the service were happy there. They were treated as individuals and were supported to pursue their own interests and hobbies. People had good relationships with staff. We observed staff being kind, supportive and caring. Staff knew people well and were able to communicate clearly and effectively with them. People were given choices and these were respected.

Comments included, “Yes it’s a nice place”, “Staff are very good, they come in and make sure I have everything”, “Food is good, you get choice”, “Staff are very kind, excellent”, “I’ve got the internet so I communicate with family” and “Happy living here.”

Feedback reviewed from professionals relating to their experiences were positive. Comments such as, “Dalemead has always been a pleasure to visit due to the organised way things are done here. The staff are always the best and this quality is what sets it apart from others” and “it was a pleasure to do the assessments at Dalemead”. Two others commented “I have always found staff to be very professional and approachable” and “I feel that the staff at Dalemead care for residents as individuals and they know they can contact us with any questions or concerns about residents. We heard from families, how much their loved ones enjoy the activities provided by the home”.