Our current view of the service
Updated
19 November 2024
We carried out this announced on-site inspection on 11 November 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
There was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Recruitment procedures reflected current legislation. However, these were not always consistently followed.
Glencairn Dental Practice is in Bebington, Wirral and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 8 treatment rooms. At the time of our inspection, there was a total of 39 staff, of which there were 8 dentists, 1 foundation dentist, 2 dental therapists, 2 dental hygienists, 11 qualified dental nurses, 4 trainee dental nurses, 3 receptionists, 1 administrator, 4 support staff, the deputy manager and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, the foundation dentist, 2 dental nurses, 2 decontamination technicians, the deputy manager and the practice manager.
People's experience of the service
Updated
19 November 2024
On the day of our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 10 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
“I feel very comfortable when I need to come to see the dentist. The staff are very helpful and patient about my mobility issues.”
“I am a nervous patient. I’m always able to relax as [my dentist] is very aware of this and helps me. I would highly recommend the surgery for anyone who is nervous.”
“Very helpful, kind staff. Also, good quality clinical care. Thanks.”
“The team are amazing and help with any anxieties I have. Very grateful!”
“Lovely dentist. A lot of my family come also and I’m glad we do.”
“I have an incredible dentist [name]. I have never known a jollier person, and she is amazing at getting me to relax…”
“This service and team are professional, caring and very thorough. Top class dentists and staff. Could not fault this dental practice.”
“Superb treatment and care in every way. Thank you.”
“A delightful team. My visits to Glencairn have been a pleasure.”
“…I am thrilled with the treatment I have received at Glencairn; I couldn't have wished for a better result…”
Patients commented positively about the standards of cleanliness. “…Always clean here with fabulous reception staff too!”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “…From initial consultation to final fitting I have been treated with great consideration of my needs. Everything has been carefully explained, including the options and the costs. Each step of the process was carried out exactly as promised, and the skill, knowledge and professionalism of the team were hugely impressive. The result is everything I hoped for and more…”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.