Updated 3 September 2016We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 8 August 2016 and was announced. The provider was given 48 hours notice because the location provides a domiciliary care service; we needed to be sure that someone would be in the office. One adult social care inspector carried out the inspection.
At the time of our inspection there was one person receiving the regulated activity of personal care from the service. As part of the inspection we spoke by telephone to this person and also spoke by telephone with two care staff. On the day of the inspection we spoke with the home care manager and the registered manager at the location office. The registered manager told us they did not intend to extend the service further at the present time. We spent time looking at documents and records related to people’s care and the management of the service. We looked in detail at the support plan and associated records of the person who currently used the service.
Before our inspection, we reviewed all the information we held about the service, including previous inspection reports and statutory notifications. Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We also contacted the local Healthwatch. Healthwatch feedback stated they had no comments or concerns. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.