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Inspection Summary


Overall summary & rating

Good

Updated 3 September 2016

This was an announced inspection carried out on the 8 August 2016. At the last inspection in July 2013 we found the provider met the regulations we looked at.

Local Care Force provides services to meet the needs of individuals who live in their own homes and need support or care.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The person currently using the service told us they were happy with the support they received from the service and were treated well. They told us they felt safe with the staff and the care they were provided with. Staff understood how to keep people safe and told us any potential risks were identified. We found there were systems in place to protect people from the risk of harm and appropriate recruitment procedures were in place.

The provider had policies and procedures relating to the safe administration of medication in people’s own home which gave guidance to staff on their roles and responsibilities. Nutritional and health care needs were met.

There were policies and procedures in place in relation to the Mental Capacity Act 2005 (MCA) and staff showed they understood how to ensure their practice was in line with the MCA.

Care and support was provided by appropriately trained staff. Staff received support to help them understand how to deliver good care.

Systems were in place to monitor the quality and safety of service provision and we found there were appropriate systems in place for the management of complaints.

Inspection areas

Safe

Good

Updated 3 September 2016

The service was safe.

Staff had a good understanding of safeguarding and how to appropriately report abuse. There was a robust recruitment policy in place which was adhered to.

Risk was assessed and managed in order to keep people safe.

There were appropriate arrangements for the safe handling of medicines.

Effective

Good

Updated 3 September 2016

The service was effective.

Staff training and supervision equipped staff with the knowledge and skills to support people safely.

The registered manager and staff had completed training in respect of the Mental Capacity Act 2005 and understood their responsibilities under the Act.

The service provided good support with meals and healthcare when required.

Caring

Good

Updated 3 September 2016

The service was caring.

There was evidence of good involvement in making decisions about care and support they received.

Support was provided by staff who were kind and respectful of privacy and dignity.

Staff knew the person they were supporting well and were confident good care was delivered.

Responsive

Good

Updated 3 September 2016

The service was responsive.

Support needs were assessed and plans identified how care should be delivered.

There was evidence that individual choices and preferences were discussed and identified with the person who used the service.

The service had systems in place to manage complaints.

Well-led

Good

Updated 3 September 2016

The service was well- led.

The management team were familiar with individual care needs and knew the person who used the service well.

Staff said they felt well supported by the management team.

There were effective systems in place to monitor and improve the quality of the service provided.