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Integrated Care Centre Violet Melchett Centre Good


Inspection carried out on 26 June 2019

During a routine inspection

This service is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Violet Melchett Centre Integrated Care Centre (GP Hub) on 26 June 2019 as part of our inspection programme. At this inspection we found:

  • There were systems in place to safeguard children and vulnerable adults from abuse and staff we spoke with knew how to identify and report safeguarding concerns. All staff had been trained to a level appropriate to their role.
  • There was an open and transparent approach to safety and systems were in place for recording, reporting and sharing learning from significant events.
  • The service reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • There was a programme of quality improvement including clinical audit which had a positive impact on quality of care and outcomes for patients.
  • Staff had the skills, knowledge and experience to deliver effective care.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • The service took complaints and concerns seriously to improve the quality of care.
  • Leaders demonstrated they had the capacity and skills to deliver high-quality, sustainable care.
  • The provider engaged with patients and staff to improve the service.
  • The provider was aware of the duty of candour and examples we reviewed showed the service complied with these requirements.
  • There was a focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Review current Public Health England (PHE) guidance in relation to immunisation status for staff in direct patient contact.
  • Review guidance and training for non-clinical staff in relation to fridge temperature monitoring and recording in line with best practice.
  • Review staff understanding of the term duty of candour.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care