• Dentist
  • Dentist

Woodside Dental Practice

49 Woodside, London, SW19 7AF (020) 8947 5520

Provided and run by:
The Woodside Dental Practice

Important: The provider of this service changed. See old profile

All Inspections

11th July 2017

During a routine inspection

We carried out this announced inspection on 11 July 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We told the NHS England area team and Healthwatch that we were inspecting the practice. They did not provide any information.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Woodside Dental Practice is in Wimbledon and provides NHS and private treatment to patients of all ages.

There is level access for people who use wheelchairs and those with pushchairs. The practice is in the town centre and parking is available in local car parks or paid parking on local side streets. The practice has a limited number of parking spaces at the front of the building for patients.

The dental team includes five dentists, three dental nurses, three dental hygienists, one receptionist and a practice manager. Some of the dental nurses also performed reception duties. The practice has three treatment rooms.

The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Woodside Dental Practice was the principal dentist.

On the day of inspection we collected 10 CQC comment cards filled in by patients. This information gave us a positive view of the practice.

During the inspection we spoke with one dentist, two dental nurses and the receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open: Monday to Friday 9.00am to 5.00pm and Saturdays from 9.00am to 2.00pm.

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures, although some documentation was not filed appropriately.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

6 March 2015

During an inspection in response to concerns

This was an unannounced responsive inspection due to concerns raised in relation to cleanliness and infection control and requirements relating to workers. The inspection was carried out by two inspectors.

During our inspection we spoke with the provider, a receptionist, two dental nurses and an administrator. We spoke with two patients who both gave positive feedback about the care and treatment they had received.

The prevention and control of infection and decontamination of instruments was effectively carried out in accordance with best practice guidance from the Department of Health in a room dedicated for that purpose.

There were effective recruitment systems and employment processes in place to ensure staff members had the appropriate knowledge, skills and experience to support patients' needs.

During our inspection we had concerns that some confidential information may not have been stored safely. However, after discussion with the provider and review of processes we found overall there were appropriate systems in place for the safe storage of records.

11 March 2013

During a routine inspection

People using the service told us in person and questionnaires that they were satisfied with the treatment they had received and way it was provided. "Great dental care and ambience with the classical music". "All the staff are really kind, the medical and back up team". "Great building, great service and great dentist". The procedure for consultation and treatment was fully explained including the fees charged. People were also told about any risks that might arise from treatments chosen. They felt treated with dignity, respect and had received consultations and treatment in a way that maintained their privacy.

They did not comment on the practice infection control system or number of staff available to meet their needs. They did tell us the staff were "The people are nice and welcoming". They also thought the practice was kept clean, tidy and they were aware of the complaints procedure and how to use it.