17 October 2017
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Sunderland GP Alliance - The Galleries
17 October 2017. Overall the practice is rated as requires improvement.
- Staff understood and fulfilled their responsibilities to raise concerns, and report incidents and near misses.
- Data from the Quality and Outcomes Framework (QOF) for 2016/17 showed that patient outcomes were below average at 91.7% when compared to local and national averages.
- Staff were consistent and proactive in supporting patients to live healthier lives through a targeted approach to health promotion.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- The practice actively reviewed complaints and how they are managed and responded to, and made improvements as a result.
- The practice was aware of and complied with the requirements of the duty of candour.
The areas where the practice must make improvements are;
- Ensure care and treatment is provided in a safe way to patients (See Requirement Notice Section at the end of this report for further detail).
The areas where the provider should make improvements are:
- Continue to improve the system for management of chronic disease and medication reviews.
- Continue to improve the patient experience in relation to making appointments, in line with the practice action plan.
- Obtain records of staff immunisations, where necessary, for existing staff.
- Monitor the frequency of the cleaning of curtains in treatments rooms.
- Develop and review the carers register.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice