We carried out a review of the data available to us about HIL CARE (EAST YORKSHIRE) LIMITED on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about HIL CARE (EAST YORKSHIRE) LIMITED, you can give feedback on this service.
Hil Care (East Yorkshire) Limited is a small domiciliary care agency and provides care and support to people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 2 people received the regulated activity 'personal care'.
People’s experience of using this service and what we found
People using the service and their relatives told us they felt safe. A relative told us, “I have no doubts they are safe.”
Staff were recruited safely and kept people safe from the risk of abuse and avoidable harm. Personalised risk assessments provided staff with enough information to support people safely.
People received their medicines as prescribed and staff followed good infection control practises.
Staff were well trained and well supported. They provided people with the right care based on a thorough assessment of their needs and preferences.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff delivered kind and compassionate care and respected people’s individual choices.
The service benefitted from a registered manager who worked collaboratively with staff to deliver high quality care. The registered manager shared learning with staff and promoted a culture of continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14/02/2017 and this is the first inspection..
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.