During an assessment under our new approach
Date of assessment: 8 April 2025 and 10 April 2025. This assessment was carried out in response to information we had received about the service. An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. HIL Care (East Yorkshire) Limited is a domiciliary care service providing support to people living with a learning disability and/or autism. At the time of our assessment 3 people were receiving support with their personal care.
People were protected from abuse. Staff understood their roles clearly and knew what was expected of them. Risks to people were assessed and reviewed on a regular basis. Internal and external procedures were followed to protect people from harm. People were given their medicines safely and in a timely manner. This was recorded on their medicines administration record (MAR) and medicines were stored safely and securely. People received support from staff who were recruited safely and received appropriate training.
Staff were kind and caring towards people. Relatives told us the staff communicated well with them to support their family members’ needs. Staff had clear knowledge of people's diverse needs, and it was clear that trusting relationships had been formed. People were treated with respect, dignity, and were supported to maintain their independence. The provider and staff had a strong ethos of person-centered care and placed people's wellbeing at the heart of their work. Systems in place to monitor the quality of the service were not always fully completed or recorded. However, the provider was aware of this and working with staff to make the requiredimprovements.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.