You are here

The Pines (Active Prospects) Good

Inspection Summary

Overall summary & rating


Updated 17 December 2019

About the service

The Pines is a residential care home providing accommodation and personal care to up to six people living with profound learning disabilities and complex physical health needs. The home is a purpose-built bungalow. At the time of the inspection six people lived in the home.

People’s experience of using this service and what we found

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service received person-centred support that was appropriate and inclusive for them.

People were provided with safe care and support in a well maintained homely environment. There was enough appropriately recruited and trained staff. Staff were aware of individual people’s needs and risks, and encouraged people to be as independent as possible.

Medicine recording practices were safe, and staff administered people’s medicines in a person centred manner. People were supported to eat healthily. Staff referred people to and worked collaboratively with health care professionals where required to ensure people received appropriate care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff were caring, kind and respectful to people and their families. People were treated with dignity. Staff knew how to recognise individual signs of happiness and distress and how to reassure people when needed. Care plans detailed the best ways to meet people’s communication needs including what aids they used.

People were supported and encouraged to participate in social activities in the home and in the wider community. Staff asked people for their choices and involved them in their care. People had access to adaptive technology and were supported to do what they liked.

Visitors to the service told us The Pines was “a welcoming and caring home where both residents and staff appear cheerful and relaxed.” Staff confirmed they felt well supported by their manager. The registered manager used effective systems of quality assurance and governance and was supported by the provider to drive changes which improved people’s experience of care.

People were offered the opportunity to provide feedback and felt listened to.

The Secretary of State has asked the Care Quality Commission (CQC) to conduct a thematic review and to make recommendations about the use of restrictive interventions in settings that provide care for people with or who might have mental health problems, learning disabilities and/or autism. Thematic reviews look in-depth at specific issues concerning quality of care across the health and social care sectors. They expand our understanding of both good and poor practice and of the potential drivers of improvement.

As part of thematic review, we carried out a survey with the registered manager at this inspection. This considered whether the service used any restrictive intervention practices (restraint, seclusion and segregation) when supporting people.

The service used positive behaviour support principles to support people in the least restrictive way. No restrictive intervention practices were used.

For more details, please see the full report which is o

Inspection areas



Updated 17 December 2019

The service was safe.

Details are in our safe findings below.



Updated 17 December 2019

The service was effective.

Details are in our effective findings below.



Updated 17 December 2019

The service was caring.

Details are in our caring findings below.



Updated 17 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 17 December 2019

The service was well-led.

Details are in our well-Led findings below.