Archived: Aston House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

The last rating for this key question was good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness and compassion. People had good relationships with the staff. They told us they liked them. Comments from people included, “Staff are lovely”, “They treat me well” and “Staff are incredible.”

We saw staff were polite and caring when speaking with people. They were attentive when people needed assistance.

Staff spoke about people in a positive and respectful way.

Staff treated people as individuals. Staff knew people’s likes, dislikes and interests. People’s cultural and religious needs were recorded in care plans. The provider organised for religious services and helped people to celebrate festivals and special events. People told us staff helped them to celebrate birthdays.

Some people did not speak English as a first language. Staff spoke a number of different languages which helped ensure people could speak with some staff in their own language. Staff used translation packs which included words, pictures and symbols to help communicate with people.

Staff told us they spoke with people and their families to get to know them. A staff member commented, “When a new resident moves here, we speak with their family to build up a picture of the person, their needs and preferences.”

Staff supported people to make choices about their care. We observed staff asking people about their preferences for activities and what they wanted to eat or drink. Staff took their time to allow people to make informed choices.

People were supported to be independent when they were able to be. Care plans stated what people could do for themselves and staff encouraged this. Comments from people included, “I am able to walk wherever I want” and “I can get up and go to bed at a time that suits me.”

The provider employed staff to plan, organise and facilitate a range of social activities. We saw people enjoying these on the day of our visit. People told us they liked the different activities and special events. Some people told us they liked to organise their own solo activities. They said this was supported and staff helped them to access resources they needed.

Staff responded to people’s immediate needs. People using the service and their relatives told us staff were attentive when they became unwell or needed assistance. People had access to call bells. They told us these were answered promptly.

The provider supported workforce wellbeing and enablement. Staff explained they were supported by managers and each other. Staff had regular meetings with managers to discuss their individual needs and options for career progression.

People living at the service, visitors and staff were able to nominate staff who they felt followed the company’s values or carried out a special piece of work. These staff received awards and recognition for this.