We carried out a review of the data available to us about Chase Care and Support Services Hednesford on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Chase Care and Support Services Hednesford, you can give feedback on this service.
Chase Care and Support Services Hednesford is a domiciliary care agency providing personal care to 60 people at the time of the inspection.
People’s experience of using this service and what we found
People felt safe. Staff understood how to keep people safe and effective systems were in place to protect people from abuse. People’s risks were assessed and staff understood how to manage risk to people. People were supported by a sufficient number of safely recruited staff. Staff attended calls on time and stayed for the duration of their call. People’s medicines were administered to them safely in line with their care plans. Medication administration records were completed to show when medicines had been administered and personal protocols were in place to guide staff when to administer ‘as required’ medicines. Staff understood how to prevent the spread of infection and wore personal protective equipment. When things went wrong, this was immediately investigated and action was taken to reduce the risk of reoccurrence.
People’s needs were assessed in a personalised way and their diverse needs were considered. Care was delivered in line with people’s assessed needs. People were supported by well trained staff with the skills required to meet people’s needs. People were supported to eat and drink in line with their care plans. People were supported to access health professionals when needed and accessed support in a timely manner. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by kind and caring staff who treated them with respect. People were supported by a continuity of staff that enable them to build a rapport. People were supported to make decisions regarding their own care. People’s dignity was respected by staff and staff ensured they shut doors and covered people when providing support with personal care to protect their privacy. People were encouraged to do as much as they could for themselves to promote their independence.
People had personalised care plans in place that staff understood and followed to ensure their needs and preferences were met. People’s communication needs were considered and the provider gave information to people in a way they understood. People were encouraged to maintain positive relationships with their families. Complaints were investigated and responded to in line with the complaints policy. People were confident any concerns would be addressed.
People were supported by a service that promoted an open and person-centred approach that promoted good outcomes for people. The registered manager was open and honest and understood the duty of candour. Effective audit systems were in place to check the quality of the service. Any concerns identified through audit checks were addressed in a timely manner. People and their relatives were involved in the running of the service and asked for feedback via quality review forms. The registered manager was proactive in learning and improving the quality of care people received. The provider worked closely with health and social care professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 27 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe receiving support from staff who understood how to protect people from harm and abuse. Risks to individuals were assessed, monitored and reviewed. Staff knew how to support people to minimised possible risks. There were enough staff to meet people’s needs and keep them safe. People were not rushed receiving their care, and staff were recruited safely. Staff received training to ensure they administered medicines safely and protected people from any harm associated with them.
Staff had the knowledge needed to carry out their roles. They received training to ensure they had the skills to meet people’s needs. People made decisions about their care and staff gained people’s consent before assisting them. When needed, staff knew how to support people to ensure their care was in their best interests. People were supported to have a balanced diet and maintain their health.
Positive caring relationships had been developed with people who used the service. Staff knew people well and the provider ensured that people received continuity of care. People’s independence was promoted, and their privacy and dignity respected. People were in control of their lives.
People were involved in the assessment and planning of their care and they received support that was individual to them. Their support was provided in a way that considered their personal and social needs. People were encouraged to give feedback about the support they received, and the provider responded to complaints in a timely manner.
The provider encouraged an open, positive culture within the service. Staff were supported in their roles and people were positive about the management and leadership in place. The registered manager had systems in place to assess, monitor and improve the quality of care people received. They understood their responsibilities as a registered person.